Processes are the driving force behind what we do. Usually, process management is geared solely toward corporate businesses. However, it's easy to forget that every industry can benefit from understanding how its processes run. The healthcare industry is no exception.

Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. After all, a process is simply the method of achieving a goal with a series of interrelated tasks.

Nurses and doctors have a hard time "thinking in processes"

It's true that while processes should be simple and uncomplicated, the fact is that this way of thinking doesn't come naturally to most. Nurses and doctors have a lot to think about, the care of their patients being their top priority.

Especially when situations turn from run-of-the-mill to a crisis situations, it is hard for medical personnel to follow a pre-defined process if it's kept in a manila folder in a filing cabinet.

4 ways business process management (BPM) is helping healthcare management processes

Although process management can seem like it's only for the board of directors, having a defined process

in the healthcare industry is super valuable.

Having defined processes for medical staff creates more resiliency in crisis situations and better daily functioning. Staff members know who is responsible for each task, eliminating confusion and miscommunication, while also being able to keep track of processes leading to better transparency and less risk.

 is revolutionizing the way medical staff approaches their daily work.

Here are 4 more benefits of implementing business process management in healthcare.

1. Business process management helps medical institutes remain compliant

Remaining compliant in the healthcare industry is absolutely imperative to protect both doctors and patients. Certifications such as ISO 9001 or “EasyLiving” need documented process maps in order to ensure compliance.

While every medical professional will attest to the importance of these certifications, it’s often one step harder to prove the compliance necessary to obtain these certifications.

 are essential to remaining compliant, yet many medical professionals struggle to create one complete map that covers everything.

With process modeling and automation tools like FireStart, medical teams can start to understand their process ecosystem better by 

mapping the whole process out digitally and assigning roles.

 This not only makes patient care more accurate to the patient's needs but also ensures proper compliance and ensures detailed record keeping.

BPM goes beyond small-scale automations and instead, covers the breadth of a process from end to end. Additionally, BPM can integrate with smaller-scale automations to better organize 

2. Reduce risk on the floor in daily operations

The risk of failure in hospitals is high. Everything must run as it is supposed to in order to save lives and avoid legal consequences. Therefore, having a risk management process in the healthcare industry is of the utmost importance.

Hospitals fall in the direct line of fire for one wrong treatment given or one incorrect piece of information given to a patient. It’s a scary reality without digitization.

3. Improve insurance handling for patients and institutes

The handling of insurance both by patients and by medical institutes can be a frustrating process. Waiting on payments from insurance providers and keeping track of insurance claims usually involves a lot of paperwork and many hours of calls.

 in healthcare changes the dynamic between claims and insurance providers. A hospital is a place where many worlds collide. Different professions all come together to take care of and serve the patient. Therefore, a digital system that integrates all these systems and makes daily life run more smoothly can drastically impact the lives of both patients and doctors.

BPM goes beyond borders. It makes it possible to keep everyone from business administration professionals to doctors on the same page.

When it comes to insurance claims, BPM makes it possible to submit all claims digitally, 

, and process payments faster. No long email chains or middle-man conversations are needed, yet every box is ticked and accuracy can be assured.

4. Go beyond typical healthcare boundaries

Improving the daily running of a hospital is one thing, but what about all those healthcare services that are beyond the confines of a single institution? Patients often go to multiple healthcare providers, often private, rather than a single institution.

BPM isn’t confined to working within one ecosystem, but can actually span multiple businesses. For many platforms, managing processes in this way can be incredibly complex but with FireStart, you’re able to integrate processes truly end-to-end even with external companies.

Workflow management in healthcare can go beyond different divisions by facilitating different types of treatment.

See how BPM can benefit your business

The FireStart team went to Process Day and discovered the impact of BPM in healthcare.

Processes are the driving force behind what we do. Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. Healthcare process automation can bring much-needed clarity and certainty into a fast-paced industry.

In May, FireStart attended Process Day – a dedicated process management event for the healthcare sector. In talks, seminars, and interesting discussions with attendees, we learned and shared insights and best practices into current process management trends.

Deliver Better Patient Care in the Healthcare Industry with These 4 Process Management Tips

After over a year of lockdowns and travel restrictions, live events are finally being integrated back into daily life. Software enthusiasts from all over America, gathered in Chicago to experience a 3-day conference featuring over 130 interactive sessions and 25 workshops. Our FireStart experts, 

 joined the milieu to share insights on how process automation is transforming businesses across the globe.

Automation is helping businesses operate remotely

Process automation is proving to be the future of the workplace. According to McKinsey, automation will in the future 

humans needing to work alongside this technology

 to produce growth. In other words, the future will be a fusion of human oversight and creativity, with robot skills in order to produce value for companies. A successful fusion of humans and tech will mean that businesses can still produce results no matter where their teams are working from.

 conference, the focus was on the shift from office-based working environments to a hybrid-remote work-from-home solution. The shift to hybrid working started a conversation around the importance of interconnected IT systems that will help employees do their jobs effectively from wherever they are.

This interconnected ecosystem is becoming the driving force for any business and its people. One point we noticed was that 

 was becoming an increasingly important topic among attendees, especially when teams want to collaborate remotely.

How is FireStart different from Power Automate?

At the SharePoint Fest conference, attendees were fascinated to learn more about how process automation could help them in several challenging areas. Our talented Sales Executive, Anita Oakley, shared how most attendees were curious about if FireStart had helped any companies in the US before. We currently have two US FireStart partners that are dedicated to helping companies transform digitally, 

. We plan to continue expanding into the US to help American-based companies perform as one!

Another interesting question most attendees posed to us was, how does FireStart compare to Microsoft Power Automate? FireStart is unique in that we provide a solution that can easily integrate with a multitude of other services and platforms. We are a process automation ecosystem, connecting the dots between all your applications, platforms, humans, and software robots. You don’t need to abandon the other programs that you love like, UiPath, Celonis, or indeed Power Automate, to get the benefits of FireStart.

How is FireStart different from Power Automate? FireStart helps you maintain clear governance across all your automations. This is so important when it comes to end-to-end automations because thousands of individual automations can easily become convoluted and broken if they are not coordinated in a central repository. The other aspect is cost. Although Power Automate may now be free, there’s no guarantee this will continue to be the case in the future. For a long-term solution, FireStart will give you the control, governance, and neat overviews that will help scale and grow into the future.

Attendees loved the interface and offline functionality

Attendees dropping by our booth had a lot to say about FireStart’s unique features! Anita comments, “One attendee said that his key problem is that his existing systems don’t talk to each other.” This common pain point in business processes is easily solved with FireStart. We help to bridge the gaps that might be causing process delays or even data loss!

“One question that had an impact on me was a question about the huge culture shift that FireStart could potentially create through its implementation in a company,” FireStart’s Sales Executive 

shares. The collaborative nature of FireStart, including live comment sharing and real-time data exchange, means that employees from all departments can now work together, instead of working in silos.

Cloud solutions were even more hotly discussed. Peter talked to one attendee who felt that On-Prem software solutions no longer met his company’s dynamic needs, “One attendee was not satisfied with using desktop software. He frowned upon it and described it as becoming a hassle.” FireStart is evolving with the changing and shifting attitudes of users. We’re in development for a very special new iteration of FireStart, so stay tuned for an update soon!

We invited attendees to come by and try out FireStart for themselves. Attendees commented how user-friendly it was, with aesthetics that made it easy to navigate and create their ideal processes. At FireStart, we place huge importance on ease of use and accessibility. Our Process Management and Process Automation should be easy and effortless for anyone to use while having all the functions a team needs to accurately design and implement their process ecosystem.

Working offline is also a hurdle many process automation technologies face. One Microsoft MVP commented on the offline capabilities of FireStart, helping teams to store and save their changes even when they’re not connected to the internet. For remote and hybrid working, this ensures that no data is ever lost, especially when on the go.

One thing is for sure, with FireStart you don’t have to be a process genius to model and automate your processes. FireStart makes it easy to design processes and automate them in seconds with our drag and drop functionality. We even include Process Intelligence to improve existing processes based on real-time data, and the ability to integrate FireStart with an array of different systems like Microsoft 365, SAP, and Celonis.

Automate your processes with the right technology

As part of our attendance at SharePoint Fest Chicago, we presented two in-depth sessions about how iBPMS can be used in organizations. Our Solution Engineer, 

, explored how building enterprise workflows can be integrated with Microsoft applications like SharePoint, Outlook, and Teams.

FireStart as a process modeling tool is easy to visualize with the BPMN 2.0 modeling standard. Going further, creating references within the organizational role model, the basis for task deployment can be done in seconds. Whatsmore, it’s easy for anyone to build standardized forms with a multitude of elements like text fields, date pickers, drop-down fields, and editable tables. Whether you need to create a form for employee requisition, HR onboarding, or purchase orders, FireStart can help bring that to life.

Task deploying is crucial for managing and automating tasks. With FireStart, it’s easy to send tasks through Outlook or Teams, to seamlessly transition between IT systems and people. One misconception is that process automation is too complex for organizations to realistically implement. With a straightforward easy-to-use tool like FireStart, the whole process is simplified, meaning that digital transformation can be done step-by-step with minimal hiccups.

Want to try FireStart for yourself?

SPFest Chicago Article

What is the future of work? We share the main learnings from SharePoint Fest Chicago.

We joined SharePoint Fest Chicago as a Diamond Sponsor for 3 days of automation illumination. We discuss how FireStart differs from MS Power Automate, what our workshop entailed, and how relieved we are that in-person events are back.

This month, FireStart went to SharePoint Fest as a Diamond Sponsor in Chicago over 3 jam-packed days, to talk to customers and other experts in the industry about the magic of process automation.

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