Processes are the driving force behind what we do. Usually, process management is geared solely toward corporate businesses. However, it's easy to forget that every industry can benefit from understanding how its processes run. The healthcare industry is no exception.

Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. After all, a process is simply the method of achieving a goal with a series of interrelated tasks.

Nurses and doctors have a hard time "thinking in processes"

It's true that while processes should be simple and uncomplicated, the fact is that this way of thinking doesn't come naturally to most. Nurses and doctors have a lot to think about, the care of their patients being their top priority.

Especially when situations turn from run-of-the-mill to a crisis situations, it is hard for medical personnel to follow a pre-defined process if it's kept in a manila folder in a filing cabinet.

4 ways business process management (BPM) is helping healthcare management processes

Although process management can seem like it's only for the board of directors, having a defined process

in the healthcare industry is super valuable.

Having defined processes for medical staff creates more resiliency in crisis situations and better daily functioning. Staff members know who is responsible for each task, eliminating confusion and miscommunication, while also being able to keep track of processes leading to better transparency and less risk.

 is revolutionizing the way medical staff approaches their daily work.

Here are 4 more benefits of implementing business process management in healthcare.

1. Business process management helps medical institutes remain compliant

Remaining compliant in the healthcare industry is absolutely imperative to protect both doctors and patients. Certifications such as ISO 9001 or “EasyLiving” need documented process maps in order to ensure compliance.

While every medical professional will attest to the importance of these certifications, it’s often one step harder to prove the compliance necessary to obtain these certifications.

 are essential to remaining compliant, yet many medical professionals struggle to create one complete map that covers everything.

With process modeling and automation tools like FireStart, medical teams can start to understand their process ecosystem better by 

mapping the whole process out digitally and assigning roles.

 This not only makes patient care more accurate to the patient's needs but also ensures proper compliance and ensures detailed record keeping.

BPM goes beyond small-scale automations and instead, covers the breadth of a process from end to end. Additionally, BPM can integrate with smaller-scale automations to better organize 

2. Reduce risk on the floor in daily operations

The risk of failure in hospitals is high. Everything must run as it is supposed to in order to save lives and avoid legal consequences. Therefore, having a risk management process in the healthcare industry is of the utmost importance.

Hospitals fall in the direct line of fire for one wrong treatment given or one incorrect piece of information given to a patient. It’s a scary reality without digitization.

3. Improve insurance handling for patients and institutes

The handling of insurance both by patients and by medical institutes can be a frustrating process. Waiting on payments from insurance providers and keeping track of insurance claims usually involves a lot of paperwork and many hours of calls.

 in healthcare changes the dynamic between claims and insurance providers. A hospital is a place where many worlds collide. Different professions all come together to take care of and serve the patient. Therefore, a digital system that integrates all these systems and makes daily life run more smoothly can drastically impact the lives of both patients and doctors.

BPM goes beyond borders. It makes it possible to keep everyone from business administration professionals to doctors on the same page.

When it comes to insurance claims, BPM makes it possible to submit all claims digitally, 

, and process payments faster. No long email chains or middle-man conversations are needed, yet every box is ticked and accuracy can be assured.

4. Go beyond typical healthcare boundaries

Improving the daily running of a hospital is one thing, but what about all those healthcare services that are beyond the confines of a single institution? Patients often go to multiple healthcare providers, often private, rather than a single institution.

BPM isn’t confined to working within one ecosystem, but can actually span multiple businesses. For many platforms, managing processes in this way can be incredibly complex but with FireStart, you’re able to integrate processes truly end-to-end even with external companies.

Workflow management in healthcare can go beyond different divisions by facilitating different types of treatment.

See how BPM can benefit your business

The FireStart team went to Process Day and discovered the impact of BPM in healthcare.

Processes are the driving force behind what we do. Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. Healthcare process automation can bring much-needed clarity and certainty into a fast-paced industry.

In May, FireStart attended Process Day – a dedicated process management event for the healthcare sector. In talks, seminars, and interesting discussions with attendees, we learned and shared insights and best practices into current process management trends.

Deliver Better Patient Care in the Healthcare Industry with These 4 Process Management Tips

A scalable business is essential for survival. The essence of scaleability is having 

a company structure and strategy that can be replicated

, but companies often don’t consider expanding this mentality to their processes until later. However, 

is a major part of a company’s success. If a business is able to replicate a process, again and again, getting the best results and conversions possible, then the chance of speed bumps down the road (like bottlenecks, wasted time, and mounting costs) will cease to be an issue.

Many businesses in the past have chosen BPM solutions that are customized to the company. Around 80% of software providers continue to offer an on-prem solution 

 Going into 2022, the clientele for process solutions is shifting to be predominantly cloud-based. 61% of companies are choosing to deploy cloud platforms as opposed to 39% deploying on-prem. For the future, this means cloud and hybrid are the new way to go.

Why is this the case? Cloud software is predominantly no and low code and increasingly, these options are providing a close-to-custom fit. For companies around the world, this is ideal because it now means employees don't need to know programming languages to build scalable processes.

Users are empowered with no-code platforms

The rise of citizen developers in the business world has changed the software landscape. Now, instead of requiring a team of software developers, companies can empower their own employees to create processes without coding knowledge.

With features like drag and drop, citizen developers can quickly whip up processes customized to their needs. No more lost-in-translation between business experts and developers, and less overall time spent on figuring out difficult tools.

Innovation and improving processes are often be shifted to the backburner. Before, it wasn’t that accessible to analyze where a process is becoming stuck and how it can be improved. Now with no code systems, it’s much easier to identify bottlenecks to speed up process cycles because there’s greater visibility within the process itself.

Instead of dealing with problems as they occur, no code software empowers users to fix bottlenecks before they have the opportunity to slow down a whole workflow.

Deploy processes quicker with no-code tools

One of the main pain points companies have with processes is the lengthy time it takes between process conception and process deployment. Teams and managers take the time to map out their ideal process, but transferring this into a BPM platform takes time. If the tool isn’t so intuitive, this process may not be able to be updated in real-time to account for the gap between an ideal process and a process in reality.

With no code systems, businesses can now map and deploy their processes in record timing, with real-time amendments made in seconds. No code development empowers citizen developers to map and model their processes step by step according to what the business process is like in reality. Teams can now collaborate together to ensure that the process works in a real-world situation. The result is end-to-end orchestration that increases collaboration between departments.

Small businesses to large enterprise organizations need governance and transparency for a business to scale. Early fraud detection and lowered risk are just some of the benefits. From a process point of view, better governance also means that the purpose and value of each process are understood, leading to a positive shift in management or allocation of extra resources.

No code tools empower businesses by revealing exactly what is happening in the business. Additionally,

 needed dramatically speeds up the processing time, meaning people are spending less time on menial tasks and more time on strategic ones.

Software developers are empowering the next age of developers; citizen developers. 

 the future of coding is no coding at all. It means that for the average business, in-depth knowledge of scripts simply won’t be needed as more and more software providers are churning out no-code software to empower the average worker.

This is all great news for companies that want to scale and grow by building future-proofed processes. Business processes are the lifeblood of companies, and so it makes sense to ensure that every employee can easily create, automate and orchestrate their own processes for better collaboration and increased revenue.

Implement easy to use no-code technology in your company.

Deploy no-code for your business

Businesses want to scale in a digitized world, and no code platforms are the way there.

No code development is taking the world by a storm. In the post pandemic world, companies are turning to cloud based, no code software to empower their employees worldwide. 

Building a scaleable, future-proof business is now more important than ever. Companies are increasingly turning to no code platforms to secure a scaleable future.

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