Processes are the driving force behind what we do. Usually, process management is geared solely toward corporate businesses. However, it's easy to forget that every industry can benefit from understanding how its processes run. The healthcare industry is no exception.

Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. After all, a process is simply the method of achieving a goal with a series of interrelated tasks.

Nurses and doctors have a hard time "thinking in processes"

It's true that while processes should be simple and uncomplicated, the fact is that this way of thinking doesn't come naturally to most. Nurses and doctors have a lot to think about, the care of their patients being their top priority.

Especially when situations turn from run-of-the-mill to a crisis situations, it is hard for medical personnel to follow a pre-defined process if it's kept in a manila folder in a filing cabinet.

4 ways business process management (BPM) is helping healthcare management processes

Although process management can seem like it's only for the board of directors, having a defined process

in the healthcare industry is super valuable.

Having defined processes for medical staff creates more resiliency in crisis situations and better daily functioning. Staff members know who is responsible for each task, eliminating confusion and miscommunication, while also being able to keep track of processes leading to better transparency and less risk.

 is revolutionizing the way medical staff approaches their daily work.

Here are 4 more benefits of implementing business process management in healthcare.

1. Business process management helps medical institutes remain compliant

Remaining compliant in the healthcare industry is absolutely imperative to protect both doctors and patients. Certifications such as ISO 9001 or “EasyLiving” need documented process maps in order to ensure compliance.

While every medical professional will attest to the importance of these certifications, it’s often one step harder to prove the compliance necessary to obtain these certifications.

 are essential to remaining compliant, yet many medical professionals struggle to create one complete map that covers everything.

With process modeling and automation tools like FireStart, medical teams can start to understand their process ecosystem better by 

mapping the whole process out digitally and assigning roles.

 This not only makes patient care more accurate to the patient's needs but also ensures proper compliance and ensures detailed record keeping.

BPM goes beyond small-scale automations and instead, covers the breadth of a process from end to end. Additionally, BPM can integrate with smaller-scale automations to better organize 

2. Reduce risk on the floor in daily operations

The risk of failure in hospitals is high. Everything must run as it is supposed to in order to save lives and avoid legal consequences. Therefore, having a risk management process in the healthcare industry is of the utmost importance.

Hospitals fall in the direct line of fire for one wrong treatment given or one incorrect piece of information given to a patient. It’s a scary reality without digitization.

3. Improve insurance handling for patients and institutes

The handling of insurance both by patients and by medical institutes can be a frustrating process. Waiting on payments from insurance providers and keeping track of insurance claims usually involves a lot of paperwork and many hours of calls.

 in healthcare changes the dynamic between claims and insurance providers. A hospital is a place where many worlds collide. Different professions all come together to take care of and serve the patient. Therefore, a digital system that integrates all these systems and makes daily life run more smoothly can drastically impact the lives of both patients and doctors.

BPM goes beyond borders. It makes it possible to keep everyone from business administration professionals to doctors on the same page.

When it comes to insurance claims, BPM makes it possible to submit all claims digitally, 

, and process payments faster. No long email chains or middle-man conversations are needed, yet every box is ticked and accuracy can be assured.

4. Go beyond typical healthcare boundaries

Improving the daily running of a hospital is one thing, but what about all those healthcare services that are beyond the confines of a single institution? Patients often go to multiple healthcare providers, often private, rather than a single institution.

BPM isn’t confined to working within one ecosystem, but can actually span multiple businesses. For many platforms, managing processes in this way can be incredibly complex but with FireStart, you’re able to integrate processes truly end-to-end even with external companies.

Workflow management in healthcare can go beyond different divisions by facilitating different types of treatment.

See how BPM can benefit your business

The FireStart team went to Process Day and discovered the impact of BPM in healthcare.

Processes are the driving force behind what we do. Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. Healthcare process automation can bring much-needed clarity and certainty into a fast-paced industry.

In May, FireStart attended Process Day – a dedicated process management event for the healthcare sector. In talks, seminars, and interesting discussions with attendees, we learned and shared insights and best practices into current process management trends.

Deliver Better Patient Care in the Healthcare Industry with These 4 Process Management Tips

Managing a project from start to finish can be time-consuming and rigorous. Managers spend their time sending emails and messages to coordinate resources, while staff waits on project clarity to begin their work.

Throw remote or hybrid work into the mix and project management now 

becomes even more difficult to have a big-picture overview.

Project managers often have to use multiple tools to coordinate with different teams. One team in the organization may use Monday.com, while another uses Asana or Clickup. 

This often means that managers are switching from tool to tool, chewing up time and resources, while still not having a big-picture overview of all the moving parts.

With FireStart, it's possible to integrate your favorite project management tools, 

, to refine and support your project management efforts.

Instead of dipping in and out of various tools, project managers can integrate common project management tools into the FireStart stack to manage everything in one place.

Optimize your workflows beyond project management

Monday.com is a Work Operating System (Work OS) that powers teams to run projects with confidence. Project management tools like Monday.com seek to help everyone make their project management more efficient.

The problem is that often the managers are so swamped with to-dos that they don't have time to consider the process of the project itself.

A process is a string of repetitive tasks 

that you consistently follow to complete a goal. So within a project goal, like publishing a newsletter or onboarding an employee, there is an underlying process that you always follow to get to the end goal.

Why does this matter? Instead of reinventing the wheel every single time you have a new project, with business process management tools like 

, you can more clearly define the process that the project should follow. This allows you to automate tasks in the process flow while also integrating your project management tools.

One way to seriously overhaul your in-house efficiency is to start using a complete 

Automating repeating tasks in the process not only saves time but also cuts back on the hours spent manually creating tasks or writing briefs.

To keep up with rapidly changing projects and shifting IT departments, you need software that's flexible and reliable. Process automation solutions help take your project management from good to great.

In the course of a project, many hours are spent manually creating tasks and writing custom briefs. While this is an important part of planning and organizing a project, it's a part that no manager enjoys doing.

Time spent on creating and writing up tasks means there's less time to coordinate with stakeholders.

What's more, project management software (Monday.com) doesn't make it easy to keep track of larger projects. It's difficult to keep a bird's eye view, while also focusing on the finer details.

With FireStart, team leads and project managers can actually automate task creation to maintain a big picture view of the entire project. In FireStart, create tasks that are sent automatically as soon as the workflow starts.

Using the Monday.com integration, managers can choose which board the task should go to. The responsible people will be notified both in FireStart and Monday.com, so your teams can already get to work without you having to remind them.

When the task is complete, the assigned staff can mark the task as done in FireStart, allowing the workflow automation to continue.

Not only can you automate task setup, but also boards! With the Monday.com integration, you can automatically create boards straight into the defined Monday.com workspace.

Say your project manager wants to set up a board for a specific project. With FireStart, managers can easily integrate a board to be automatically generated for that specific project.

Simply set up the process with the integration and as soon as the automated process is running, the board will be created.

Managers now don't have to spend time working with several tools. Straight from one central source of truth, project managers can maintain a broad bird's eye view without losing alignment of the finer details.

3. Generate groups in moments on Monday.com

To manage a project well, project management tools on Monday feature groups. Groups help define different areas of the project, providing much-needed organization to any project.

The downside is groups can take a lot of time to set up manually.

In FireStart, project managers can automatically generate groups when putting together their larger process management workflows.

Teams can now start working on tasks sooner by automating several steps in the process, giving the project manager more time to coordinate person-to-person, rather than spending time setting up the project manually.

Generating groups also makes it easier to manage the overall process to ensure that nothing is missed, while also giving attention to the finer details of the project itself.

Projects are not managed in siloes. Often it's the case that the tasks in a project span multiple departments in the organization.

Project management tools that don't span across departments can become siloed, leading to communication fractures and missed deadlines.

so managers can automatically send tasks across teams and departments. 

For example, when one department finishes a task and another department must be notified to start on their task, FireStart can automate this part of the process so the project manager doesn't need to send an email reminder.

The task from one department is passed on to the next team automatically, boosting collaboration cross-department without delays.

Save time and resources with FireStart and Monday.com

Business process automation tools help to 

lighten the load on your internal resources

. Project managers are often overburdened with too many tasks in order to keep a project running on time. 

Alleviating the load from managers allows them more time to meaningfully coordinate projects with all stakeholders involved.

The struggle for managers is to see the wider overview with the finer details of project planning. 

 tools like FireStart make it possible to have the best of both worlds.

It's now simple to integrate your project management tools directly into the workflow automation software, making it more efficient to track project success and ensure that the project timeline is as efficient as possible.

Discover how to integrate your favorite tools with our expert business process management software.

Start combining BPM with smart integrations

Make your project management more efficient with process automation.

Stop creating manual tasks in Monday.com and start automating it! FireStart is a workflow automation platform that integrates with Monday.com to help project timelines run on time.

Project management software like Monday.com helps teams to manage projects in the cloud, while process management tools help teams to manage their overarching processes. Integrating both of these tools together allows project managers to oversee projects end-to-end from start to finish.

Start Automating Project Management with FireStart and Monday.com

Employee experience is all about ensuring your employees feel valued in their roles. Valued employees are more highly engaged, contribute better quality work, and remain in their jobs for longer.

 that retaining employees is harder than hiring new candidates. So if employee experience management is so important, how can employers improve employee experience?

Improving employee experience means creating an environment where employees are engaged. 

were actively engaged with their work. It's an all-time-low since 2000 which has left employers concerned.

, there are 3 main reasons why people may choose to leave their job in the post-pandemic world.

As you can see, it highly depends on whether the individual feels valued in their role. If an employee feels their job is too overwhelming and full of small tasks they don't want to do, then they will start looking for the door.

is a new term that has been coined lately to explain the phenomenon of why so many employees are deciding to leave their jobs. It's absolutely crucial for managers and executives to understand why employees are turning away in order to find ways to retain employees and recruit new, motivated talent in the future.

Part of an employee retention strategy is improving employee experience for both existing and new hires. Automation can help employees to feel more valued in their current roles.

Process automation lifts the burden of manual, tedious tasks from employees, so they can focus on meaningful, complex, and engaging tasks. This not only improves the employee's daily experience but also increases productivity and saves the company's resources.

Automate the tasks your employees don't want to do

One sure-fire way to raise employee satisfaction and joy is to automate heavily manual tasks. There are many daily to-dos that hinder professionals from reaching their innate potential. No one wants to spend hours copying and pasting data, or writing multiple formulaic emails. There are many tasks that employees have to do, but don't want to do.

Contrary to popular belief, employees do enjoy when they are freed from tasks that don't require critical thinking. 

say they don't feel highly effective in their day-to-day role because of time-consuming, repetitive tasks.

Automation saves employees time so they can focus on the tasks that require their specific skillset. With FireStart, it's possible for any employee to begin creating a workflow in under 1 minute. The drag-and-drop functionality means coding isn't required to create streamlined digital workflows.

Automating employees' most manual tasks helps lift tedious work from their shoulders so they can focus on what matters.

The truth of the matter is employees are happier in their role when they can problem-solve and contribute to the bigger picture. Workers are often overwhelmed and overburdened with tasks that don't help them grow or develop professionally.

 report being less stressed at work when they automate manual tasks. Automating tasks that distract skilled workers from actually contributing their unique skills to a company helps employees to lower their stress levels and enjoy their roles more.

With orchestration platforms like FireStart, workers are able to focus on their roles without being distracted by manual tasks. Employees can send forms to gather data, send automatic emails, and automatically assign tasks to other members of the team without spending hours on process organization. FireStart takes care of all the steps so workers can jump to the part of the task that requires critical thinking.

More interesting work equals more employee engagement and better retention rates. Employees feel more valued when they feel like they are making a valuable contribution to the team and seeing the impact of their work.

Improve the employee experience with automation

Utilizing technology to improve employee experience and engagement is a smart strategy to future-proof your business. Not only will your business processes be automated, but you'll have everything stored in the cloud for the future.

 Digital workflows empower employees to collaborate better together, leading to more personal engagement.

 in an improved way so all employees can keep up with the latest tasks to avoid miscommunication and confusion.

Accurately check up on employees by viewing the status of every workflow at a glance, so you never lose track of anything.

While it can seem daunting to start automating your workflows, using a no-code tool will make the process a lot easier. It means that anyone can create digital workflows without any coding experience, relieving pressure from your IT team.

Discover how you can implement HR automation in your team.

Start automating your HR workflows

How to improve employee exprience blog header

Improving employee experience is the key to better retention and higher productivity.

77% of employers in 2022 agree that retaining employees is harder than hiring new candidates. So if employee experience and engagement are so important, how can employers improve employee experience? FireStart empowers both companies and employees to reduce the burden of repetitive tasks so knowledge workers can spend more time utilizing their skills. Boost employee happiness and joy by getting rid of boring, manual tasks.

Improving the employee experience is key to improving employee retention rates. Want to have a more engaged workforce and keep your top hires? Automate their daily tedious tasks so they have more reasons to love their job.

How You Can Improve Employee Experience with Process Automation

The world of process management and automation can be difficult to navigate. Companies are under increasing pressure to be more efficient and deliver results.

, 57% of respondents said that effective decision-making was most important to them, yet the processes used often don't support the team to make effective and accurate decisions.

BPM and BPA are two different technologies that can help companies better structure and 

. While they may seem similar, both technologies accomplish vastly different goals.

(BPM) is an organizational discipline that allows a company to get a bird’s eye view of all the processes in their company and update them accordingly. BPM tools aim to give the company clarity around who is doing what, and when, so the company as a whole can work together with more alignment.

There are many different ways companies attempt to get this comprehensive

. Some popular methods of mapping out processes include methods like kanban boards, post-it notes, spreadsheets, or even brainstorming processes onto paper. While these methods can help conceptualize the ideal process with stakeholders, it's also static and prone to errors.

 is very effective in helping managers and employees have clarity around each and every one of their processes. Companies that know what their processes are and manage them accordingly are more likely to build a business model that is both practical and scalable.

BPA or business process automation, on the other hand, involves automating steps in the process to take the burden off managers. Instead of outlining a static process on paper and performing the management tasks manually (like sending emails, chat messages, and creating documents and pages), 

can take the brunt of these tedious and repetitive tasks.

Process automation software has traditionally involved coding expertise from the IT department, which remained out of reach for many. In recent times, process automation solutions have actually become more attainable for more than just enterprise businesses. Technological advances and the pandemic have caused automation to become more mainstream, starting a digital revolution for many businesses.

 creates more efficiency and productivity within the organization. Managers can focus more on daily tasks that require critical thinking, rather than copying and pasting data from one spreadsheet to another or writing yet another email. Instead of static processes that live on paper, automation makes process management more dynamic and adaptable.

BPM vs BPA: which one is best for your business?

While many companies have implemented some kind of BPM system, many are yet to implement automation. 

can feel especially daunting for many businesses, but it is an important step toward creating a work environment that functions more cohesively.

Business process management tools can help your company know its processes better, but automation takes you to the next level. Automation is the difference between having a process and ensuring that process is followed.

provide you with both BPM and BPA that are easy to set up. Instead of setting up each automation manually, which can take hours, FireStart has automations built-in. What's more, the drag and drop interface means you don't have to code anything to get started.

Automation is key to improving both company and employee productivity.

Start automating your key processes

Processes have come a long way from post-it notes on a whiteboard.

BPM and BPA are two very different technologies. In the age of process automation software, companies are automating their processes before even mapping them out. Using BPM and BPA together ensures that everyone is always on the same page and the business is running smoother than ever.

With all the new tools and technologies available, it's difficult to make the right decision for your business. BPM and BPA solutions can help you to better understand the processes that drive your business. Knowing the difference between them and how to best use them is your recipe for business success.

BPM vs BPA: Which Is Best For Your Business?

Project management, or process management? Although the terms seem similar, they are actually quite different. In some areas, project and process management overlap, but at the end of the day, both techniques seek to accomplish a different goal.

Historically, managers have opted for project management again and again, without realizing the repeatable processes that lay underneath. True productivity in all projects comes from identifying the difference between these two terms and understanding how to reap the benefits of both.

Project management is the management of a one-off event that has a clear start and end. The role of the manager here is to manage all the tasks and responsible staff associated with this one-off event. 

Project management is what most managers are familiar with since it's the simplest to organize in the spur of the moment. If you have an end goal you want to achieve, like launching a marketing campaign or migrating data, then it's easy to identify what tasks have to be completed and who should be involved.

The problem arises when you manage projects in a similar way again and again. Managers spend extra time writing the same briefs, sending emails to the same people, and taking similar steps in their project management. When the only factor that changes is the subject of the project, it's a real blind spot for companies that may be costing extra resources.

Process management, on the other hand, involves seeing beneath the surface and finding the repeatable pattern. When you have a set of tasks that are performed in the same sequence each time, that's a business process. In this case, tasks and processes go hand in hand.

While process management may seem new, it's also a technique that has been around for as long as companies have existed. The main difference is that managing processes usually takes more time and foresight. Instead of managing each process ad hoc as it comes up, process management involves defining the process beforehand.

Say, for instance, you want to migrate data from one system to the other. Chances are that the same people are performing this task, with the same sequence of steps. This is an example of 

a business process that could be standardized 

and repeated which makes the project itself easier to manage.

The main difference between process and project management is that project management handles one-off events, and process management handles the repeatable sequence of events.

The goal of project management is to give a clear view of the current project status quo. The project manager needs to know who is working on what and how far along they are. That's why deadlines in project management are so important.

The aim of process management is to make the sequence of events as efficient as they can be. The manager needs to see clearly defined steps and responsible assignees, as well as a big-picture view, for efficient process management. As you can see, this involves cleverly integrating technology and people into the process itself.

Looking more closely, you can see that project management requires a lot of manual work. The data from project management tools only moves when an employee checks a box, or when the manager moves one card to the next kanban board. Even if automations are offered, they need to be manually set up which can be very tedious.

 The data moves automatically from one stage to the next when an employee has completed the task, or when the manager signs off on a critical decision. This means that in the end, the manager spends less time involved with daily tasks and more time making creative or strategic decisions.

While they may seem mutually exclusive, it is possible to perform both process and project management at the same time. Automation in process and project management can also help managers spend less time on mundane project management tasks like writing and sending emails, and more time making strategic decisions.

For instance, project managers can sit down to collaboratively 

define a repeatable process for their next upcoming project. 

From experience, they already know the steps the project will follow and who will be involved. 

, the manager can define the process in minutes and enable some tasks (like sending tasks to each responsible employee) to be done automatically.

To manage the finer details of the project, the manager 

can integrate the process management platform with a project management platform.

 This way, the employees can keep track of all their deadlines and the project manager can maintain a clear high-level view without being consumed by daily, manual tasks.

While it takes the manager a few extra minutes at the start, in the long run, the project manager can use this repeatable process across all their future projects. Efficient project management techniques are now all about long-term sustainability.

Efficiency in the management process means 

future-proofing your existing business processes 

so that you can spend less time each week sending manual briefs. This means future projects will take less time to set up, give the manager a more comprehensive high-level view, and ultimately make all upcoming projects more efficient.

Run more efficient and effective processes with our easy drag-and-drop platform.

Start automating your project management with FireStart

Here's the real difference between tasks and processes, and how you can run more efficient projects.

Run more efficient projects with FireStart. Learn the difference between project vs process management utilizing integrations and automation. Make projects run more automatically and get back hours of your workweek.

What is the difference between project vs process management? Agile projects need more than just a Gantt chart, they require a visual representation of an existing process with a detailed project plan. Complex projects need automation.

What's The Difference Between Process Management vs Project Management?

Businesses run best when they are efficient. Too often, employees are unable to do their best job because of process confusion. This confusion over tasks in the process leads to missed deadlines, ineffective process cycles, and wasted time.

Many businesses often shift business process management to the backburner. To understand the importance of defining your business processes, it’s important to understand the fundamental role of BPM within your organization.

 enables organizations to clearly see where resources are going and what the ROI is. Executives can have a clear overview of all the resources that circulate around the business, while managers can operate from a single source of truth for their teams. Even employees gain the benefit of knowing exactly who to go to for which task. So no matter how many platforms you may have 

Why is business process management important?

Knowing and defining your processes for your entire business can seem daunting, but it’s well worth the effort. Business process management helps your business to operate transparently with all stakeholders, meaning that everyone knows their tasks without wasted time or confusion.

Knowing your processes helps your business to:

, then you’ve opened your business up to a world of exciting new opportunities to make everything more efficient, like introducing process automation and high-level orchestration. Without a clear overview of the processes and tasks that make your business run, and the people that execute them, it’s incredibly difficult to introduce automation that will work in the long term.

All businesses want to be more efficient, yet the road to efficiency can be unclear. Small and Medium Businesses (SMBs) can face even more difficulties due to a lack of resources when compared with enterprise counterparts.

Improving overall efficiency starts with 

. Ensuring that processes are clear, defined, and assigned ensures that everyone in the company knows where they stand in each process. Defining business processes also helps SMBs to ascertain which processes are necessary, and which ones can be improved. Over time, data from your processes can clearly show where bottlenecks are and where they can be improved.

Communication and collaboration are at the heart of every business. A company after all is made up of people. When multiple people are involved in a process, it can quickly become convoluted and confusing, especially when you don’t have a central, visual map of who does what, when. 

Building digital processes helps teams collaborate better together on tasks, gives managers a clear overview of who is handling which task, and assists stakeholders so they can have a good overview of how the business is running. Streamlining the communication between departments also saves time by eliminating the need for multiple meetings or long email chains.

, errors can arise. Employees can quickly have their week eaten up by correcting mistakes, leading to lost time and fewer resources.

Working with process management software helps your business reduce mistakes by eliminating tedious spreadsheets, and keeping everyone on a digital single source of truth.

With the disruption from the pandemic, SMBs have seen the advantages of digitizing, even if they weren’t necessarily ready for it. Small businesses often had to grapple with quickly implementing different digital technologies in order to keep up. In the midst of the chaos, business process management was shifted to the side, which puts SMBs in a precarious position. 

Businesses can benefit from taking another look at their process ecosystem to see where improvements can be made. Digitizing all your business processes can help set your company up for the future, ensuring that disruptions are minimized. This type of future-proofing makes the company more resilient in the post-pandemic world.

Business process management may sound complex, but in reality it's the process of streamlining the daily tasks that you do so you can be more efficient. Optimizing your process ecosystem not only helps your businesses’ bottom line but also helps each employee stay on task.

Businesses around the world gain back hours each week to spend on decision-making and creative thinking by utilizing process management. Over time, your business will have accomplished even more than you thought possible, without all the tedious tasks.

Drive efficiency in your organization

Building processes that last are more important than ever for your business post-pandemic.

Pandemic-proof your workflows with effective business process management. BPM helps to build good process cycles and help your company reach its highest goals.

Business process management (BPM) is the foundational step towards building workflows that support your company. Although its often misunderstood or left to the side, BPM can drastically change how you conduct your business for the better.

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