Business process management (BPM) is the foundational step towards building workflows that support your company. Although its often misunderstood or left to the side, BPM can drastically change how you conduct your business for the better.
Businesses run best when they are efficient. Too often, employees are unable to do their best job because of process confusion. This confusion over tasks in the process leads to missed deadlines, ineffective process cycles, and wasted time.
Many businesses often shift business process management to the backburner. To understand the importance of defining your business processes, it’s important to understand the fundamental role of BPM within your organization.
Business process management enables organizations to clearly see where resources are going and what the ROI is. Executives can have a clear overview of all the resources that circulate around the business, while managers can operate from a single source of truth for their teams. Even employees gain the benefit of knowing exactly who to go to for which task. So no matter how many platforms you may have (or different technologies like RPA), everyone is on the same page.
Knowing and defining your processes for your entire business can seem daunting, but it’s well worth the effort. Business process management helps your business to operate transparently with all stakeholders, meaning that everyone knows their tasks without wasted time or confusion.
Knowing your processes helps your business to:
Be more efficient to ensure that you don’t spend time on tasks that aren’t important.
Collaborate better together so less time is spent coordinating via email or chat.
Reduce overall errors made saving the business time and money on correcting mistakes.
Future-proof your business by digitizing processes in the cloud.
Additionally, once you’ve modeled your processes, then you’ve opened your business up to a world of exciting new opportunities to make everything more efficient, like introducing process automation and high-level orchestration. Without a clear overview of the processes and tasks that make your business run, and the people that execute them, it’s incredibly difficult to introduce automation that will work in the long term.
All businesses want to be more efficient, yet the road to efficiency can be unclear. Small and Medium Businesses (SMBs) can face even more difficulties due to a lack of resources when compared with enterprise counterparts.
Improving overall efficiency starts with improving your business processes. Ensuring that processes are clear, defined, and assigned ensures that everyone in the company knows where they stand in each process. Defining business processes also helps SMBs to ascertain which processes are necessary, and which ones can be improved. Over time, data from your processes can clearly show where bottlenecks are and where they can be improved.
Communication and collaboration are at the heart of every business. A company after all is made up of people. When multiple people are involved in a process, it can quickly become convoluted and confusing, especially when you don’t have a central, visual map of who does what, when.
Building digital processes helps teams collaborate better together on tasks, gives managers a clear overview of who is handling which task, and assists stakeholders so they can have a good overview of how the business is running. Streamlining the communication between departments also saves time by eliminating the need for multiple meetings or long email chains.
When processes aren’t standardized, errors can arise. Employees can quickly have their week eaten up by correcting mistakes, leading to lost time and fewer resources.
Working with process management software helps your business reduce mistakes by eliminating tedious spreadsheets, and keeping everyone on a digital single source of truth.
With the disruption from the pandemic, SMBs have seen the advantages of digitizing, even if they weren’t necessarily ready for it. Small businesses often had to grapple with quickly implementing different digital technologies in order to keep up. In the midst of the chaos, business process management was shifted to the side, which puts SMBs in a precarious position.
Businesses can benefit from taking another look at their process ecosystem to see where improvements can be made. Digitizing all your business processes can help set your company up for the future, ensuring that disruptions are minimized. This type of future-proofing makes the company more resilient in the post-pandemic world.
Business process management may sound complex, but in reality it's the process of streamlining the daily tasks that you do so you can be more efficient. Optimizing your process ecosystem not only helps your businesses’ bottom line but also helps each employee stay on task.
Businesses around the world gain back hours each week to spend on decision-making and creative thinking by utilizing process management. Over time, your business will have accomplished even more than you thought possible, without all the tedious tasks.