Professional Process and Change Management
Wien Energie employs roughly 2,680 workers and is Austria’s largest energy service company. Roughly 2 million people, 230,000 commercial and industrial systems, and 4,500 farms are provided with energy around the clock. Furthermore, Wien Energie is responsible for recycling, building maintenance, telecommunications, energy consulting, and energy services.
Previously, Wien Energie used to struggle with changes in their process models since the relevant information used to be spread in a number of individual documents. Thanks to the implementation of FireStart, business processes are no longer document-oriented, but rather carried over into a professional BPM system, which makes it easy to comply to internal company guidelines while maintaining corporate identity.
The new BPM system allowed for central management of all models, including version management, rights management, and publication functions. In the SharePoint Portal, all employees have access to up-to-date information, process descriptions, and applicable documents. Together with SharePoint, FireStart makes up an ideal management system and contributed to Wien Energie’s successful ISO 9001 re-certification.
We thoroughly looked at the market for the selection of a BPM system and could not find a comparable product concerning user guidance. FireStart supported us optimally at the successful ICO 9001 re-certification and is, in combination with SharePoint, an ideal management system.
Ing. Andreas Höfler, Process Manager, Wien Energie GmbH