Speed and agility are things KTM AG values highly, not only in their internationally renowned products but also internally. This is why the company places high importance on digitizing all processes across the board and mapping them in a management tool. These measures not only increase the quality of internal processes but also reduce lead times. No wonder that the company started digitally mapping its processes as early as 2012.

In 2019, using select key users, existing processes were modelled in FireStart’s BPM platform, legacy processes scrapped, and the entire setup revised. Since March 2020, FireStart has been accessible to all users—across all locations and company departments.

From finance and controlling to IT and quality management, each department of the successful company has been integrated into FireStart and now accesses the iBPMS platform. Via the process portal, the digital approval workflow, and FireStart’s connection to various third-party systems such as HCM, SharePoint, and Outlook, many processes now run through the platform from start to finish. For instance, component sampling, shipping, and claims, and returns are now all mapped in FireStart. Also, the company’s recruiting process has been mapped in our iBPMS platform.