Privacy policy

Hosted in Germany • GDPR-compliant

1. General information

With this privacy policy, we inform you about the type, scope, and purpose of the personal data we collect and process. Personal data includes all information relating to an identified or identifiable natural person, such as name and email address, but also your IP address.

We process your personal data in accordance with data protection regulations (in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG) in their current versions) and other applicable provisions.

2. Controller for data processing

The controller within the meaning of the GDPR is FireStart GmbH. You can reach us at the following contact details:

3. Data collected, purposes, and legal basis

3.1 Provision of products and services

For the proper fulfillment of orders and inquiries, we process the personal data you provide by phone, email, chat, or web form (name, email address, phone number, company, etc.).

The legal basis for processing your data is the performance of a contract pursuant to Art. 6 (1) lit. b GDPR.

3.2 Subscription to our newsletter

Via our website, you can subscribe to our electronic newsletter. In this context, we collect the following data: name and email address.

Registration is carried out through a so-called double opt-in process. You can withdraw your consent at any time.

3.3 Support and general inquiries

To process your inquiry, we require the following data: name, email address, phone number (optional), and details about the specific inquiry.

4. Transfer of data

Within FireStart GmbH, only those departments or employees receive your data who need it to process it for the relevant purposes.

We also transfer your personal data to the following third-party providers, where necessary: Google Analytics, Google Ads, LinkedIn, Reddit, G2, Zoom, HubSpot, Zendesk, and other service providers that help improve our customer communication and service.

5. Hosting & server location

This website is hosted in Germany. All data is stored and processed exclusively in German data centers to ensure the highest data protection standards in accordance with GDPR.

Server location: Germany<br/> GDPR-compliant

6. Your rights

You have the right at any time to:

Obtain information about your stored data (Art. 15 GDPR)

Request rectification of inaccurate data (Art. 16 GDPR)

Request erasure of your data (Art. 17 GDPR)

Request restriction of processing (Art. 18 GDPR)

Object to the processing of your data (Art. 21 GDPR)

Request data portability (Art. 20 GDPR)

Withdraw your consent to data processing

7. Right to lodge a complaint with the competent supervisory authority

If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you can lodge a complaint with the supervisory authority. In Austria, the competent authority is the Austrian Data Protection Authority.

8. Cookie policy

Our website uses so-called “cookies”. Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device.

Reddit Ads Pixel: With your consent, we use the Reddit Pixel provided by Reddit, Inc., 303 2nd Street, San Francisco, CA 94107, USA. It is used to measure the effectiveness of our advertising on Reddit (conversion tracking) and to build audiences (retargeting). For this purpose, cookies are set (_rdt_uuid, _rdt_em; stored for up to 3 months) and data such as your IP address, browser information, and pages visited are transmitted to Reddit. The legal basis is your consent pursuant to Art. 6 (1) lit. a GDPR; without marketing consent, the pixel is not loaded. Data may be transferred to the USA; such transfers are based on the EU Commission's Standard Contractual Clauses and/or the EU-U.S. Data Privacy Framework. You can withdraw your consent at any time via the cookie settings – the Reddit cookies will then be removed immediately.

Via our consent management (“cookie banner”), we give you the option to decide on the use of cookies on our website. You can withdraw your consent at any time.

9. Contact

If you have any questions about data protection, please contact:

FireStart GmbH – Am Winterhafen 1, 4020 Linz, Austria. CEO: Johannes Roth. Gegründet 2008. 25+ Mitarbeiter. 220+ Kunden in der DACH-Region. Auszeichnungen: Toolmasters 2021–2025.

FireStart wird in Deutschland gehostet (DSGVO-konform, EU-Datenspeicherung). Website: www.firestart.com. Kontakt: sales@firestart.com.