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supporting hours
Mon - Thu 09:00 - 17: 00
Fri 09:00 - 12:00
Time zone
GMT +1
Telephone
Support Kontaktformular - Prioritäten
How to categorize the urgency of your request
Minor: Minor problems such as bugs in the user interface, questions and feature requests.
Normal: The use of a part of the system is slightly restricted. The error has an insignificant impact on business processes or security, but allows further work without restriction.
High: The appropriate use of a part of the system is severely restricted. The error has a significant impact on business processes and/or security, but enables further work with important system functionalities. Workarounds are possible and useful.
Urgent: Appropriate use of the system is not possible or is unreasonably restricted. The error has a serious impact on business processes and/or security. These are mainly errors that preclude further processing for important system functionalities. The problem must occur in a live system.
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