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Why BPM Is The Solution To Healthcare’s Pandemic Problems


Imagine this – the year is 2005 and you’ve just purchased your first ever iPod. It’s the latest gadget around – smartphones don’t exist yet. Social media is a distance concept –  ‘TikTok’ only makes you think of a clock. Your boss just ordered a wireless printer and it’s the talk of the office – finally all that paperwork is less chaotic to complete. All is well in life and you can’t complain about much.

Then suddenly a pandemic called COVID-05 breaks out, forcing everyone into a global lockdown. With limited ways to connect to your peers and barely any remote working tools, it’s impossible to hold on to any semblance of normality in your life. Your whole world has come to a standstill.

Much like the mythical COVID-05 pandemic, COVID-19 disrupted social behaviors, lifestyles and businesses in the blink of an eye. But luckily for us, we are now in an era where technology reigns and are far more equipped for global emergencies than we were back in 2005.

In industries such as healthcare, the sector most directly affected by the pandemic, technology has allowed many medical organizations to still operate efficiently. When it comes to maintaining and improving organizational processes for optimal performance, there is one type of technology in particular that does the job best  – that’s BPM.

Why healthcare needs BPM

Healthcare is widely known as an industry that functions with a predominantly manual infrastructure. This means that patient admissions, charts, billing, and care are usually all performed by hand. Despite these archaic processes, healthcare has still been advancing and developing more options for delivering patient care which has led to an increased amount of referrals, research, forms and diagnosis.

This combination of manual processes and increased paperwork means that healthcare costs have been rising whilst efficiency has been falling. There is more pressure than ever before for healthcare institutions to optimize their processes in an end-to-end manner in order to quickly cut costs and improve productivity. This pressure has only been intensified by the current pandemic.

How is BPM beneficial during COVID-19?

Long before the COVID-19 outbreak, BPM platforms have been the process modelling and workflow automation software of choice for many enterprises. BPM suites possess a myriad of capabilities that help streamline workflows and optimize business processes. This results in several organizational benefits including:

The value of these benefits only became magnified when COVID-19 erupted and many businesses found themselves in a vulnerable position. 

Why is BPM suited for healthcare?

To get a better grasp of the direct impact of BPM in healthcare, let’s take a look at how BPM improves specific processes that are more difficult to maintain in the wake of the COVID-19 pandemic. 


Every healthcare establishment must follow a set of rigorous regulations and industry standards. While it can be hard to stay on top of such regulations during chaotic times, maintaining guidelines is crucial for upholding a certain standard of patient care. BPM software seamlessly maintains requisite records and processes performance data that demonstrates compliance during audits.  

Big Data

BPM technology makes it easier for organizations to govern and enhance the ways in which data is utilized. Therefore, using BPM to extract relevant data from multiple applications to process big data can help reveal important trends. This is particularly valuable during the COVID-19 pandemic for predicting community and individual risk of infection as well as patient treatment outcomes.  

Leave Management

With healthcare organizations are enlisting as much manpower as possible to combat the crisis, managing leave and staffing schedules is a significant challenge. From leave requisitions to attendance reports, tasks can be more accurately completed using BPM software. This prevents approval delays, manages paid leave, and ensures that all shifts are well staffed. 


Since medical equipment is in such high demand during a pandemic, purchaseoccur far more frequently. When this process is not automated, it can cause productivity to plummetAdditionally, paper requisitions can easily pile up or get lostProcurement process automation ensures that approvals happen quickly, supplier performance is monitored, and inventory is properly managed. 

Patient Scheduling

Patient scheduling can improve efficiency and boost revenues when done well. Following up with patients, optimizing physicians’ time, and communicating effectively can be made seamless with the help of automation. Following up with patients can be much harder in the midst of a highly contagious virus. However, efficient patient scheduling can improve this experience. From booking appointments online to follow up reminders after appointments, BPM systems streamline the entire process from start to finish. 

FireStart is here to help you out

COVID-19 was a shock to us all, but its destruction could’ve been much worse had it occurred 15 years ago. With the help of innovative technologies, we have the power to significantly mitigate risks, especially in healthcare which needs protection the most. Let’s take full advantage of the abundance of digital healthcare that we have access to today. You can start by letting us take the weight of process management off your medical institutions shoulders by trying out the free trial of FireStart’s iBPM Suite. Afterall, if it were 2005, who knows what you would do?

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