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Product and Release Management Has Never Been Easier

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COPA-DATA GmbH, founded in 1987, is a technology leader in ergonomic and highly dynamic process solutions. At its Austrian headquarters, COPA-DATA is developing the software Zenon. With FireStart they efficiently organize and automate internal business processes.

COPA-DATA has more than 100,000 installed systems in over 90 countries in the food & beverage, energy & infrastructure, automotive and pharmaceutical sectors.

280 +
Employees
100 000 +
Active Customers
270 +
Partners

Challenge

Due to its flexibility,COPAT-DATA is constantly setting new functionality and operating comfort standards in industrial automation, thereby setting market trends in the smart factory, Industry 4.0, and IoT fields. As a globally active software company, there are lofty standards to be met for internal service processes in product and software release management. To make these processes efficient and consistent, FireStart was introduced as a new process and workflow platform.

Approach

During the initial pilot projects, the internal service processes began to be coordinated with the specialist managers. Afterwards, these processes were connected to leading IT systems and workflow forms were designed for the individual user groups. This comprehensive life cycle meant that requirements could be quickly clarified, tested in practice, and optimized.

Result

Using the FireStart BPM Suite, COPA-DATA has already implemented many projects using an iterative, agile process model. In particular, it has implemented projects such as build and beta build requests from Zenon, lifecycle management of test VMs in a test environment, IT backup management, and SharePoint document sync with cloud storage. By fully digitizing these processes, they can be observed from an end-to-end perspective and efficiently executed. As a result, quick action can be taken against changing market conditions specified in the product development sector, creating additional competitive advantages.

Improved Collaboration
Smarter & Faster Decision Making
Higher Process Quality
Reduction in Manual Work

FireStart is the ideal BPM solution for us. It can be integrated effortlessly into all our third-party systems. A platform for comprehensive process and workflow management is very important for us, and FireStart has so far allowed us to automate ALL of our use cases.

Roman Kurzwernhart - IT Systems Engineer

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