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Automating the Entire Company With Innovation

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Ekey is the European market leader in fingerprint access solutions, enabling over 1 million end customers across the globe to access their homes and offices via state-of-the-art fingerprint identification technology, based in Linz, Austria.

All of 100 employees in Austria, Germany, Liechtenstein/Switzerland, Italy, and Slovenia – working in tandem, exporting products like fingerprint scanners to over 70 countries. With such a huge operation, there is a need for efficient, scalable processes. Through FireStart, they found innovation that matched their standards.

100 +
Employees
19 + years
On Market
1 million +
End Customers

Challenge

In 2017, Ekey pursued their vision to be instituted the ISO 9001 certification, the most prevalent standard in quality management. An ISO certification requires detailed audits and reviews of documents, proving consistency in quality standards. Ekey took this opportunity to orchestrate and transform its entire process management landscape. Taking to account that Ekey’s everyday operations deal with sensitive data, the transformation exercise was not only an important one; it was significant to alter how the company boost and improve efficiency and customer trust. 

Approach

To reflect Ekeys innovative stance and address the company’s unique and established requirements, FireStart first took a step back to re-look and re-examine the company’s processes, from HR and accounting to IT and management. Upon having a very clear picture of opportunities and improvement areas; we mapped, visualized, redesigned and automated the company’s entire landscape collaboratively with the client. 

Result

Virtually all departments of Ekey were automated including:

    • New employee onboarding
  • Leave request submissions
  • Applications for new hardware and software
  • Invoice process management with respective approval processes.
  • Internal innovation process, enabling employees to pitch
    implementable ideas faster than ever before.

And on top of that:

  • Ekey today runs on intelligent, integrated workflows.
  • Key stakeholders having easy access to important overviews in just a few clicks.
  • Automation has helped reduce lead time across numerous processes.
  • Accuracy in adhering to compliances across all stages.
  • Seamless synergy amongst departments and systems.
  • Improved overall efficiency.
ISO 9001 Certification
Seamless Synergy Amongst Departments and Systems.
Automated Employee Onboarding
Reduced Lead Time Across Numerous Processes.
Automated Applications for New Hardware and Software
Stakeholders Having Easy Access to Important Overviews

By introducing FireStart, we not only digitized our processes to make them asynchronous and faster to execute, but we also brought in a tool for process documentation, and with it, considerable process know-how and awareness into the company.

Ing. Thomas Buchholz - Head of IT - ekey

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