Ekey is the European market leader in fingerprint access solutions. They enable over 1 million end customers across the globe in over 70 countries, to access their homes and offices via state-of-the-art fingerprint identification technology, based in Linz, Austria.
Their employees are based around Europe including Austria, Germany, Switzerland, Italy, Slovenia and Lichtenstein. Their processes needed to include scalable and efficient processes to enable collaboration remotely.
In 2017, Ekey pursued their vision to be instituted with the ISO 9001 certification: the most prevalent standard in quality management. An ISO certification requires detailed audits and reviews of documents, proving consistency in quality standards. Ekey took this opportunity to orchestrate and transform its entire workflow management landscape. The transformation significantly boosted the company’s reputation, improving efficiency and customer trust.
To reflect Ekey’s innovative stance and address the company’s unique requirements, FireStart first took a step back to re-examine the company’s processes, from HR and accounting to IT and management. FireStart assisted in mapping, visualizing, redesigning, and automating the company’s entire landscape collaboratively with the client.
Ekey was able to digitize their processes company-wide with FireStart. They implemented seamless digital onboarding processes for new employees, digitize leave requests, and digitally invoice clients with an automated approval process. Automating workflows helped Ekey to reduce their overall lead time and create synergy between departments and systems.
By introducing FireStart, we not only digitized our processes to make them asynchronous and faster to execute, but we also brought in a tool for process documentation, and with it, considerable process know-how and awareness into the company.