SGS logo

Replacing Paper Forms With Interactive and Mobile Workflow

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The SGS Group is the world’s leading company in the fields of examining, testing, verifying, and certifying. The company represents a worldwide standard for quality and integrity. With FireStart SGS works in a portal in which all processes and essential information, and documents about the processes are available at a glance.

The integrated version and right management system ensure that only up-to-date, valid data is shown. Saved test and approval workflows support ongoing improvement of the central process database.

89 000 +
Employees
143 + years
On Market
2 600 +
Offices and Laboratories Around the World

Challenge

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SGS’s core competencies are examining, testing, verifying, and certifying. Those needs to be continuously improved and constitute the foundation for the corporation’s business success. Its sustained growth in the future is only possible if SGS continues to do everything possible to be the most competitive company and continuously provide unmatched service to customers worldwide.
The digitalization of business processes is a significant competitive advantage for a service-driven company like SGS.

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Approach

A portal, all processes, and important information and documents about the processes at a glance. That is the goal, which aims to establish uniform standards for a comprehensive service offering for our employees in an ideal manner.

Result

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Thanks to the personalized and touch-optimized process portal, the employees have efficient access to information that he requires for their day-to-day work – irrespective of whether he accesses it with a smartphone, tablet, or notebook. Responsive design, size, and navigation adapt to the respective work environment in a user-friendly manner without allowing the employee to lose oversight.

 

Reduction in manual work

Increased operational efficiency

Faster process runtime

To be successful in the market, we can no longer afford paper and uncoordinated work processes in the future. With the FireStart BPM Platform, we are well-prepared for this future.

Bernd Gottinger - Business Manager - SGS Industrial Services

Bernd Gottinger_SGS

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