From Processes That Took Years To Grow To Workflows Clever As a Fox

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Based in the Austrian town of Groß-Siegharts, TEST-FUCHS GmbH is an international family-run company with branches in Germany, Italy, Spain, Great Britain, France, the United States, Singapore, and China. TEST-FUCHS has been operating in the field of aeronautics for more than seventy years.

From stationery to mobile aircraft and spacecraft testing equipment to the production of lubricating oil pumps and fuel pumps for helicopters, cryogenic valves for the ARIANE 5 space program, and the maintenance and repair of aircraft components—TEST-FUCHS has become synonymous with top quality and technology all around the world.

100 +
Processes Implemented with FireStart
70 + years
On Market
600 +
Employees

Challenge

TEST-FUCHS is successful in areas that entail an enormous development effort and call for compliance with a plethora of quality norms. For these strict statutory requirements to be met, process quality must always come first in aeronautics. Therefore, TEST-FUCHS documents everything. This is important and the right thing to do. The consequence, however, is that the sheer volume of its quality management system has grown to awe-inspiring proportions since the company’s founding seventy years ago. It has become high time to rethink certain processes, to rearrange them into a clear structure, and thus to support the respective project managers.

How did they do that? With the FireStart BPM platform.

Approach

FireStart reconceived one hundred processes, modelled them in the system, and subsequently optimized them. But that was not all: The required documents were integrated into the workflow, and approvals are now also given in the process portal. The platform’s role-based model allows TEST-FUCHS to have an overview of which person is responsible for which step of the workflow. Not only does this provide the current team with an overview, but it also makes things easier for new employees. For a continuously expanding international company like TEST-FUCHS, human resource growth is always on the agenda.

Result

 

 

Improved Onboarding of New Employees
Documents Integrated Into the Workflow
100 Processes Modelled and Optimized
Improved Collaboration

FireStart supports us in realizing the high quality standards of our products and services. The simple option of assessing process change in an overall context allows us to pinpoint company-wide potentials for optimization quickly. We are looking forward to our future digital journey with FireStart!

Tanja Kolm - Deputy Head of Department Organization

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