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The Synergy Of Process Modelling and Perfected Workflow


Wien Energie is Austria’s largest energy service company, supplying over 2 million people. As champions of sustainability, creating energy from 900,000 tons of waste each year, Wien Energie was looking to streamline their processes to increase efficiency and sustainable growth.

With over 2,100 employees and forecasted to be worth more than 1.25 billion Euros by 2026, there was a demand to increase efficiency and digitize.

2 100 +
11 + years
With FireStart
2 Mio.



In 2010, the gas division of Wien Energie faced challenges streamlining their process models. Vital information was scattered across various documents within disjointed systems, making it difficult to comply with internal company guidelines and maintain a strong corporate identity. The time-consuming and manual processes made it clear that Wien Energie needed to begin digitizing their workflows to create more ease, innovation and transparency within the company. 



Wien Energie chose a combined approach between FireStart iBPMS and SharePoint ECM platform to build and shape the new corporate management system. Working closely with Wien Energie process managers and IT managers, FireStart designed and implemented over 250 digital processes that allowed for centralized management, increased governance with real-time process tracking, and cross-department collaboration. 



Wien Energie automated their entire workflow ecosystem with FireStart for digital success. Wien Energie was able to fully digitize and automate their core corporate management system, while also reaching compliance goals with an automated ISO 9001 certification process.

Streamlining manual processes, like HR onboarding and GDPR, meant there is now more time for employees to perform other tasks. Assets and documentation, like contracts, are now stored in the central repository for easy access between stakeholders. FireStart makes it possible for Wien Energie to get real-time data from their processes and track their success.

Up to 40+ different background systems coordinated

Reduction of lead times

Increased operational efficiency

As a long-standing partner, FireStart provides excellent support to Wien Energie in the setup of our process management. As part of our digitalization offensive, we have configured and implemented many valuable workflows together over the past two years.
With this contribution from FireSart, Wien Energie effortlessly assumes the role of innovative pioneer in process management, and for this we would like to express our sincere gratitude. Angelika Frauenberger - Head of Project Management Office & Process Management - Wien Energie GmbH

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