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Categorization of the Defect Severity
Low

Minor issues like bugs in the UI, questions, and feature requests.

Medium

The use of a part of the system is slightly limited. The error has an insignificant impact on the business processes or security but allows further processing without restriction.

High

The appropriate use of any part of the system is severely restricted. The error has a significant impact on the business processes and/or security but allows further processing at major system functionalities. Workarounds are possible and reasonable.

Urgent

The appropriate use of the system is not possible or unreasonably restricted. The error has a serious impact on business processes and/or security. These are mainly errors that preclude further processing at major system functionalities. The issue must appear on a live system.

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Support Times

Mon – Thu 09:00 – 17:00
Fri 09:00 – 12:00

+43 732 9004-20

GMT+1

Europe


Due to public holidays, support will not be available on the following dates:
  • 1.01.2021 – New Year
  • 6.01.2021
  • 5.04.2021 – Easter Monday
  • 13.05.2021
  • 24.05.2021
  • 3.06.2021
  • 26.10.2021
  • 1.11.2021
  • 8.12.2021
  • 24.12.2021 – Christmas Eve
  • 31.12.2021 – New Yeas’s Eve