Customer Claims


Customer claims can range from the littlest matters like inquiring the status of a delivery package to large issues like insurance claims – all of which require swift responses to ensure positive customers sentiment. Automated claim processing ensures everyone is addressed correctly and timely – improving customer experience and management of company reputation.

In a world where the customers are always right, disgruntled customers pose a threat to a company’s reputation. However, claims management can be complex; different claims require different expertise and input – all of which may take days, especially in traditional processes where claims are manually referred from one department to the next.

Speed is everything. Our claims and insurance process management executes claims fast and efficiently – customized to your company’s needs. From emailing a receipt of acknowledgment to the customer to intelligently assigning the right task to the right people within the company – the workflow is designed to ensure all parties are taken care of. What takes days will now take minutes to accomplish, all without the need for paper, calls, and emails.

    • Secure customer loyalty via quickly resolved claims.
    • Optimize productivity with saved time and resources
    • Centralized management, start to end – from invoice management to notifications of stakeholders when action is required
    • Paperless process, with essential documents all, stored on SharePoint for easy access
    • Peace of mind, knowing backlogs, and unattended customers are things of the past

More Use Cases:

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Customer Success Stories:

The first step we took was to thoroughly understand LENZE SE’s operational structure, complexity, and improvement points – allowing us to orchestrate a strategically sound, interweaved and future-ready solution. FireStart’s core products and strategy help built the foundation for LENZE group’s digital process transformation strategy for the next 5 years.
Test-Fuchs has been operating in the field of aeronautics, maintaining an enormous development effort and call for compliance with a plethora of quality norms. There has been a need to rethink processes and rearrange them into a clear structure. How did they do that? With the FireStart BPM platform.
COPA-DATA is the only independent software manufacturer to combine in-depth experience in automation with the new possibilities of digital transformation – reliable, future-proof and operating worldwide COPADATAs vision is to enable everyone who works with industrial plants or deals with infrastructure to complete their tasks easily. FireStart was happy to help.

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