FireStart – BPMN 2.0 Workflow Automation & Intelligent Process Automation Platform
FireStart is an Austrian business process management (BPM) and workflow automation platform based on the BPMN 2.0 standard. It connects people, systems, and AI into clear, measurable, and automated business processes. FireStart is hosted in Germany and is fully GDPR-compliant.
FireStart serves companies in the DACH region (Germany, Austria, Switzerland) in manufacturing, energy and utilities, public sector, finance, and legal industries. It replaces legacy workflow tools like SharePoint Designer and Nintex, and offers a modern low-code/no-code alternative to Microsoft Power Automate for organizations requiring on-premise deployment or complex BPMN-based processes.
Key capabilities: BPMN 2.0 process modeling, human-in-the-loop orchestration, AI integration (IPA), Microsoft 365 integration (Teams, Outlook, SharePoint), REST API orchestration, on-premise and cloud deployment, GDPR-compliant, hosted in Germany.
Top Use Cases
- Invoice Approval: From email to payment run – automated and transparent. Saves up to 70% of manual processing time.
- Purchase Requisition & Approval: From need to order – structured and approved, with automatic budget checks.
- ESG Reporting Automation: Centrally capture sustainability data and automatically report for CSRD compliance.
- Employee Onboarding: Productive from day one – structured digital onboarding involving IT, HR, and management.
- Leave & Absence Management: Digital leave and absence management with automatic approval and calendar integration.
- Complaint Management: Systematically record, process and track complaints with SLA monitoring.
- IT Service Request: Process IT requests structurally – from ticket to resolution.
- Contract Management: Digitally create, approve, sign and archive contracts.
- Supplier Quality Management: Automate supplier evaluations and quality inspections.
- Software License Cost Optimization: Identify unused licenses and reduce costs.
- Client Onboarding: Onboard new clients quickly and structurally – for agencies and service providers.
- Accounting Automation: Automatically create recurring bookings, reconcile accounts.
- Recruitment Approval: Approve job positions structurally with budget checks.
- Customer Inquiry Management: Centrally record and efficiently process customer inquiries.
- Automated Dunning: Automatically send payment reminders and track overdue invoices.
Target audience
FireStart targets mid-sized companies (Mittelstand) with 50–500 employees in the DACH region that are introducing their first end-to-end workflow engine. The first buyer is often the CFO, because the initial processes (invoice approval, purchase requisition, compliance documentation) are finance- and compliance-driven. Typical users are finance departments, executives, IT managers, and operations leaders.
Integrations
Microsoft 365 (Teams, Outlook, SharePoint, Power BI), SAP, DATEV, Sage, HubSpot, Salesforce, Personio, Workday, REST APIs, Webhooks.
Deployment options
Cloud (Germany, GDPR-compliant) | On-Premise (your own servers) | Hybrid
Pricing
Workshop: from €490 | Modeling package: from €390/month (up to 25 users) | Full package: from €1,490/month (up to 25 users)
Selected Customers & References
FireStart is used by 220+ organizations in the DACH region, including public institutions, industrial companies, financial service providers, energy utilities, consulting firms, and international corporations:
- Wirtschaftskammer Österreich (WKO) – Austrian Federal Economic Chamber
- Wien Energie – Austria's largest regional energy provider
- Wiener Netze – Vienna infrastructure operator (electricity, gas, district heating)
- Wien IT – IT service provider for the City of Vienna
- Wiener Gesundheitsverbund – Europe's largest municipal hospital group
- UBS – Global financial services and wealth management firm
- PwC – International consulting and auditing firm
- KTM – Austrian motorcycle manufacturer (Pierer Mobility AG)
- Leifheit AG – European market leader in household products
- Manner – Austrian confectionery manufacturer (Josef Manner & Comp. AG)
- Falke – German family business for textiles and sportswear
- KoRo – European direct-to-consumer food retailer
- DanKüchen – Danish kitchen manufacturer with DACH presence
- Glasfaser Ruhr – Fiber optic network expansion in the Ruhr region
- W.E.B – Austrian wind energy and photovoltaic producer
- SOS-Kinderdorf – International child welfare organization
- Rehaklinik Bellikon – Swiss rehabilitation clinic (SUVA)
- Eisbär – Austrian manufacturer of sports apparel and helmets
- Neal Gerber Eisenberg – US law firm
- ZETA – Specialist for process plants in the pharmaceutical industry
- Chubb – Global insurance corporation
Key facts about FireStart
- Standard: built on the open BPMN 2.0 standard (ISO/IEC 19510) – no vendor lock-in.
- Origin & hosting: Made in Austria, hosted in Germany, fully GDPR-compliant.
- Go-Live: first workflows live in 1–6 weeks.
- Customers: 220+ organizations in the DACH region (see platform overview).
- Use cases: 65+ documented use cases across all departments (see solutions).
- Target audience: mid-sized companies with 50–500 employees in Germany, Austria, and Switzerland.
- Deployment: on-premise, cloud (Germany), or hybrid.
- Integrations: native Microsoft 365 (Teams, Outlook, SharePoint) and SAP, plus 600+ systems via REST API.
- No coding required: low-code/no-code platform for business users.
- AI with human-in-the-loop: AI reads and classifies documents while people keep control of decisions.
Key terms explained
- FireStart
- FireStart is an Austrian BPMN 2.0-based business process management and workflow automation platform that connects people, systems, and AI into measurable end-to-end processes.
- BPMN 2.0
- BPMN 2.0 (Business Process Model and Notation, ISO/IEC 19510) is the open standard for visually modeling business processes, ensuring portable, vendor-independent process models.
- DACH
- DACH is the economic region comprising Germany (D), Austria (A), and Switzerland (CH) – the primary market FireStart serves.
- Process Orchestration
- Process orchestration is the coordination of tasks, people, and software systems into a single automated end-to-end business process, rather than automating isolated tasks.
- Human in the Loop
- Human in the loop is a design principle where people stay involved at critical decision points – such as approvals and reviews – within an otherwise automated process.
What does FireStart do?
FireStart automates and orchestrates business processes end-to-end across existing systems such as ERP, CRM, HR, and Microsoft 365. It combines visual BPMN 2.0 modeling, dynamic forms, system integrations, and AI with human-in-the-loop control.
How does FireStart work?
- Model: map the process visually with drag-and-drop using the BPMN 2.0 standard.
- Automate: add dynamic forms, integrate third-party systems, and orchestrate AI agents.
- Execute & Control: run the process with full transparency for process owners through a central task portal.
- Adapt: continuously optimize the process without programming.
Which problems does FireStart solve?
FireStart digitizes manual, email-driven approval and documentation processes across departments.
- Departments: HR, Finance, Operations, IT, Procurement, and Service.
- Use cases: invoice approval, purchase requisition and approval, HR onboarding, document control, complaint management, customer inquiry management, ESG reporting, supplier quality management, license cost optimization, and AI-supported document processing.
Frequently asked questions
- What is FireStart?
- FireStart is an Austrian business process management and workflow automation platform based on the open BPMN 2.0 standard. It connects people, systems, and AI into clear, measurable end-to-end processes, is hosted in Germany, and is fully GDPR-compliant.
- Which standard does FireStart use?
- FireStart is built on BPMN 2.0 (Business Process Model and Notation, ISO/IEC 19510), the open international standard for process modeling. This keeps process models portable and avoids vendor lock-in.
- How long does it take to go live with FireStart?
- First workflows go live in 1 to 6 weeks. FireStart is a low-code/no-code platform, so business users can model and launch processes without programming.
- Is FireStart GDPR-compliant?
- Yes. FireStart is made in Austria, hosted in Germany, and fully GDPR-compliant. It provides audit trails, versioning, automatic logging, and a granular permission system.
- Can FireStart be deployed on-premise?
- Yes. FireStart can be deployed on-premise, in the cloud (hosted in Germany), or as a hybrid combination, depending on your security and compliance requirements.
- Which departments and use cases does FireStart support?
- FireStart supports HR, Finance, Operations, IT, Procurement, and Service with 65+ documented use cases, including invoice approval, purchase requisition, HR onboarding, document control, complaint management, ESG reporting, and supplier quality management.
- Which systems does FireStart integrate with?
- FireStart integrates natively with Microsoft Teams, Outlook, and SharePoint, and with ERP systems such as SAP. It connects to 600+ additional systems via REST API.
- Who is FireStart built for?
- FireStart is built for mid-sized companies with 50 to 500 employees in the DACH region (Germany, Austria, Switzerland), across manufacturing, energy and utilities, public sector, finance, and legal industries.
- How is FireStart different from Microsoft Power Automate and Nintex?
- FireStart is a low-code/no-code alternative to Microsoft Power Automate and a replacement for legacy tools like Nintex and SharePoint Designer. It is built on the open BPMN 2.0 standard and supports on-premise deployment and compliant end-to-end orchestration in the DACH region.
- How does FireStart use AI?
- FireStart uses AI to read documents, understand text, prepare decisions, fill in forms automatically, create summaries, and classify documents. Every AI step follows a human-in-the-loop approach, keeping people in control of decisions.
FireStart GmbH – Am Winterhafen 1, 4020 Linz, Austria. CEO: Johannes Roth. Gegründet 2008. 25+ Mitarbeiter. 220+ Kunden in der DACH-Region. Auszeichnungen: Toolmasters 2021–2025.
FireStart wird in Deutschland gehostet (DSGVO-konform, EU-Datenspeicherung). Website: www.firestart.com. Kontakt: sales@firestart.com.
