Training Management (ISO audit)

Process Goal

Training management is a fundamental requirement of ISO standards such as ISO 9001 (Clause 7.2), ISO 27001 (Clause 7.2), and ISO 45001 (Clause 7.2). Organizations must ensure employees are competent through planned, documented, and evaluated training programs. Automating this process enhances compliance, ensures traceability, and reduces administrative burden.

KPIs:

Increase in training completion rate across all departments
Reduction in average training completion time by up to 50%
Improvement in knowledge retention through post-training assessments
100% audit readiness of training records during compliance checks
Increased compliance with ISO clause 7.2 – Competence through automated tracking and reminders

Increase in training completion rate across all departments
Reduction in average training completion time by up to 50%
Improvement in knowledge retention through post-training assessments
100% audit readiness of training records during compliance checks
Increased compliance with ISO clause 7.2 – Competence through automated tracking and reminders

Increase in training completion rate across all departments
Reduction in average training completion time by up to 50%
Improvement in knowledge retention through post-training assessments
100% audit readiness of training records during compliance checks
Increased compliance with ISO clause 7.2 – Competence through automated tracking and reminders

Improvement with FireStart

Higher data quality and fewer queries, as personal information is automatically transferred from existing systems (Active Directory, HR system)
Seamless collaboration between employees and the payroll team through automated task distribution and email notifications
Automated request management if data or documents are missing - including direct feedback to the person submitting the request
Scalability for high process volumes without additional effort
Complete transparency and auditability thanks to seamless logging of all process steps in FireStart

Higher data quality and fewer queries, as personal information is automatically transferred from existing systems (Active Directory, HR system)
Seamless collaboration between employees and the payroll team through automated task distribution and email notifications
Automated request management if data or documents are missing - including direct feedback to the person submitting the request
Scalability for high process volumes without additional effort
Complete transparency and auditability thanks to seamless logging of all process steps in FireStart

Higher data quality and fewer queries, as personal information is automatically transferred from existing systems (Active Directory, HR system)
Seamless collaboration between employees and the payroll team through automated task distribution and email notifications
Automated request management if data or documents are missing - including direct feedback to the person submitting the request
Scalability for high process volumes without additional effort
Complete transparency and auditability thanks to seamless logging of all process steps in FireStart

Process starts automatically with training need
Trigger: A training need is identified during audits, performance reviews, onboarding, or a policy change. Request is submitted via SharePoint form.
AI-based validation (optional)
- OpenAI model checks for:
  - Completeness of the request
  - Matching training programs or content in the LMS
  - Prior completion history or prerequisites
Review and assignment
Training coordinators or department heads validate the request. If approved, they:
- Assign the appropriate training (e.g., ISO 9001 awareness, GDPR refresher)
- Select the delivery method (instructor-led, eLearning, hybrid)
- Define the list of target participants
Document and Scheduling
The draft training documentation is reviewed by the Quality/Compliance Team for:
- Accuracy, completeness, and proper formatting
- Correct metadata and ISO clause references
Once approved:
- The system schedules the training based on trainer and participant availability
- Participants are enrolled automatically and receive calendar invites (e.g., via Outlook or Teams)
Delivery, Evaluation & Archiving
- Training is delivered through LMS, Teams, or in-person sessions
- Attendance and participation are tracked
- Knowledge transfer is verified via quizzes, feedback forms, or performance checks
- Certificates are issued digitally
- All records are archived in employee profiles with full audit trails
- Reminders for mandatory retraining are automated, and non-compliance alerts are sent ahead of audits

Process starts automatically with training need
Trigger: A training need is identified during audits, performance reviews, onboarding, or a policy change. Request is submitted via SharePoint form.
AI-based validation (optional)
- OpenAI model checks for:
  - Completeness of the request
  - Matching training programs or content in the LMS
  - Prior completion history or prerequisites
Review and assignment
Training coordinators or department heads validate the request. If approved, they:
- Assign the appropriate training (e.g., ISO 9001 awareness, GDPR refresher)
- Select the delivery method (instructor-led, eLearning, hybrid)
- Define the list of target participants
Document and Scheduling
The draft training documentation is reviewed by the Quality/Compliance Team for:
- Accuracy, completeness, and proper formatting
- Correct metadata and ISO clause references
Once approved:
- The system schedules the training based on trainer and participant availability
- Participants are enrolled automatically and receive calendar invites (e.g., via Outlook or Teams)
Delivery, Evaluation & Archiving
- Training is delivered through LMS, Teams, or in-person sessions
- Attendance and participation are tracked
- Knowledge transfer is verified via quizzes, feedback forms, or performance checks
- Certificates are issued digitally
- All records are archived in employee profiles with full audit trails
- Reminders for mandatory retraining are automated, and non-compliance alerts are sent ahead of audits

Process starts automatically with training need
Trigger: A training need is identified during audits, performance reviews, onboarding, or a policy change. Request is submitted via SharePoint form.
AI-based validation (optional)
- OpenAI model checks for:
  - Completeness of the request
  - Matching training programs or content in the LMS
  - Prior completion history or prerequisites
Review and assignment
Training coordinators or department heads validate the request. If approved, they:
- Assign the appropriate training (e.g., ISO 9001 awareness, GDPR refresher)
- Select the delivery method (instructor-led, eLearning, hybrid)
- Define the list of target participants
Document and Scheduling
The draft training documentation is reviewed by the Quality/Compliance Team for:
- Accuracy, completeness, and proper formatting
- Correct metadata and ISO clause references
Once approved:
- The system schedules the training based on trainer and participant availability
- Participants are enrolled automatically and receive calendar invites (e.g., via Outlook or Teams)
Delivery, Evaluation & Archiving
- Training is delivered through LMS, Teams, or in-person sessions
- Attendance and participation are tracked
- Knowledge transfer is verified via quizzes, feedback forms, or performance checks
- Certificates are issued digitally
- All records are archived in employee profiles with full audit trails
- Reminders for mandatory retraining are automated, and non-compliance alerts are sent ahead of audits