Processes are the driving force behind what we do. Usually, process management is geared solely toward corporate businesses. However, it's easy to forget that every industry can benefit from understanding how its processes run. The healthcare industry is no exception.

Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. After all, a process is simply the method of achieving a goal with a series of interrelated tasks.

Nurses and doctors have a hard time "thinking in processes"

It's true that while processes should be simple and uncomplicated, the fact is that this way of thinking doesn't come naturally to most. Nurses and doctors have a lot to think about, the care of their patients being their top priority.

Especially when situations turn from run-of-the-mill to a crisis situations, it is hard for medical personnel to follow a pre-defined process if it's kept in a manila folder in a filing cabinet.

4 ways business process management (BPM) is helping healthcare management processes

Although process management can seem like it's only for the board of directors, having a defined process

in the healthcare industry is super valuable.

Having defined processes for medical staff creates more resiliency in crisis situations and better daily functioning. Staff members know who is responsible for each task, eliminating confusion and miscommunication, while also being able to keep track of processes leading to better transparency and less risk.

 is revolutionizing the way medical staff approaches their daily work.

Here are 4 more benefits of implementing business process management in healthcare.

1. Business process management helps medical institutes remain compliant

Remaining compliant in the healthcare industry is absolutely imperative to protect both doctors and patients. Certifications such as ISO 9001 or “EasyLiving” need documented process maps in order to ensure compliance.

While every medical professional will attest to the importance of these certifications, it’s often one step harder to prove the compliance necessary to obtain these certifications.

 are essential to remaining compliant, yet many medical professionals struggle to create one complete map that covers everything.

With process modeling and automation tools like FireStart, medical teams can start to understand their process ecosystem better by 

mapping the whole process out digitally and assigning roles.

 This not only makes patient care more accurate to the patient's needs but also ensures proper compliance and ensures detailed record keeping.

BPM goes beyond small-scale automations and instead, covers the breadth of a process from end to end. Additionally, BPM can integrate with smaller-scale automations to better organize 

2. Reduce risk on the floor in daily operations

The risk of failure in hospitals is high. Everything must run as it is supposed to in order to save lives and avoid legal consequences. Therefore, having a risk management process in the healthcare industry is of the utmost importance.

Hospitals fall in the direct line of fire for one wrong treatment given or one incorrect piece of information given to a patient. It’s a scary reality without digitization.

3. Improve insurance handling for patients and institutes

The handling of insurance both by patients and by medical institutes can be a frustrating process. Waiting on payments from insurance providers and keeping track of insurance claims usually involves a lot of paperwork and many hours of calls.

 in healthcare changes the dynamic between claims and insurance providers. A hospital is a place where many worlds collide. Different professions all come together to take care of and serve the patient. Therefore, a digital system that integrates all these systems and makes daily life run more smoothly can drastically impact the lives of both patients and doctors.

BPM goes beyond borders. It makes it possible to keep everyone from business administration professionals to doctors on the same page.

When it comes to insurance claims, BPM makes it possible to submit all claims digitally, 

, and process payments faster. No long email chains or middle-man conversations are needed, yet every box is ticked and accuracy can be assured.

4. Go beyond typical healthcare boundaries

Improving the daily running of a hospital is one thing, but what about all those healthcare services that are beyond the confines of a single institution? Patients often go to multiple healthcare providers, often private, rather than a single institution.

BPM isn’t confined to working within one ecosystem, but can actually span multiple businesses. For many platforms, managing processes in this way can be incredibly complex but with FireStart, you’re able to integrate processes truly end-to-end even with external companies.

Workflow management in healthcare can go beyond different divisions by facilitating different types of treatment.

See how BPM can benefit your business

The FireStart team went to Process Day and discovered the impact of BPM in healthcare.

Processes are the driving force behind what we do. Doctors, nurses, specialists, and all personnel involved in keeping people well can benefit from understanding and optimizing their processes. Healthcare process automation can bring much-needed clarity and certainty into a fast-paced industry.

In May, FireStart attended Process Day – a dedicated process management event for the healthcare sector. In talks, seminars, and interesting discussions with attendees, we learned and shared insights and best practices into current process management trends.

Deliver Better Patient Care in the Healthcare Industry with These 4 Process Management Tips

Managing a project from start to finish can be time-consuming and rigorous. Managers spend their time sending emails and messages to coordinate resources, while staff waits on project clarity to begin their work.

Throw remote or hybrid work into the mix and project management now 

becomes even more difficult to have a big-picture overview.

Project managers often have to use multiple tools to coordinate with different teams. One team in the organization may use Monday.com, while another uses Asana or Clickup. 

This often means that managers are switching from tool to tool, chewing up time and resources, while still not having a big-picture overview of all the moving parts.

With FireStart, it's possible to integrate your favorite project management tools, 

, to refine and support your project management efforts.

Instead of dipping in and out of various tools, project managers can integrate common project management tools into the FireStart stack to manage everything in one place.

Optimize your workflows beyond project management

Monday.com is a Work Operating System (Work OS) that powers teams to run projects with confidence. Project management tools like Monday.com seek to help everyone make their project management more efficient.

The problem is that often the managers are so swamped with to-dos that they don't have time to consider the process of the project itself.

A process is a string of repetitive tasks 

that you consistently follow to complete a goal. So within a project goal, like publishing a newsletter or onboarding an employee, there is an underlying process that you always follow to get to the end goal.

Why does this matter? Instead of reinventing the wheel every single time you have a new project, with business process management tools like 

, you can more clearly define the process that the project should follow. This allows you to automate tasks in the process flow while also integrating your project management tools.

One way to seriously overhaul your in-house efficiency is to start using a complete 

Automating repeating tasks in the process not only saves time but also cuts back on the hours spent manually creating tasks or writing briefs.

To keep up with rapidly changing projects and shifting IT departments, you need software that's flexible and reliable. Process automation solutions help take your project management from good to great.

In the course of a project, many hours are spent manually creating tasks and writing custom briefs. While this is an important part of planning and organizing a project, it's a part that no manager enjoys doing.

Time spent on creating and writing up tasks means there's less time to coordinate with stakeholders.

What's more, project management software (Monday.com) doesn't make it easy to keep track of larger projects. It's difficult to keep a bird's eye view, while also focusing on the finer details.

With FireStart, team leads and project managers can actually automate task creation to maintain a big picture view of the entire project. In FireStart, create tasks that are sent automatically as soon as the workflow starts.

Using the Monday.com integration, managers can choose which board the task should go to. The responsible people will be notified both in FireStart and Monday.com, so your teams can already get to work without you having to remind them.

When the task is complete, the assigned staff can mark the task as done in FireStart, allowing the workflow automation to continue.

Not only can you automate task setup, but also boards! With the Monday.com integration, you can automatically create boards straight into the defined Monday.com workspace.

Say your project manager wants to set up a board for a specific project. With FireStart, managers can easily integrate a board to be automatically generated for that specific project.

Simply set up the process with the integration and as soon as the automated process is running, the board will be created.

Managers now don't have to spend time working with several tools. Straight from one central source of truth, project managers can maintain a broad bird's eye view without losing alignment of the finer details.

3. Generate groups in moments on Monday.com

To manage a project well, project management tools on Monday feature groups. Groups help define different areas of the project, providing much-needed organization to any project.

The downside is groups can take a lot of time to set up manually.

In FireStart, project managers can automatically generate groups when putting together their larger process management workflows.

Teams can now start working on tasks sooner by automating several steps in the process, giving the project manager more time to coordinate person-to-person, rather than spending time setting up the project manually.

Generating groups also makes it easier to manage the overall process to ensure that nothing is missed, while also giving attention to the finer details of the project itself.

Projects are not managed in siloes. Often it's the case that the tasks in a project span multiple departments in the organization.

Project management tools that don't span across departments can become siloed, leading to communication fractures and missed deadlines.

so managers can automatically send tasks across teams and departments. 

For example, when one department finishes a task and another department must be notified to start on their task, FireStart can automate this part of the process so the project manager doesn't need to send an email reminder.

The task from one department is passed on to the next team automatically, boosting collaboration cross-department without delays.

Save time and resources with FireStart and Monday.com

Business process automation tools help to 

lighten the load on your internal resources

. Project managers are often overburdened with too many tasks in order to keep a project running on time. 

Alleviating the load from managers allows them more time to meaningfully coordinate projects with all stakeholders involved.

The struggle for managers is to see the wider overview with the finer details of project planning. 

 tools like FireStart make it possible to have the best of both worlds.

It's now simple to integrate your project management tools directly into the workflow automation software, making it more efficient to track project success and ensure that the project timeline is as efficient as possible.

Discover how to integrate your favorite tools with our expert business process management software.

Start combining BPM with smart integrations

Make your project management more efficient with process automation.

Stop creating manual tasks in Monday.com and start automating it! FireStart is a workflow automation platform that integrates with Monday.com to help project timelines run on time.

Project management software like Monday.com helps teams to manage projects in the cloud, while process management tools help teams to manage their overarching processes. Integrating both of these tools together allows project managers to oversee projects end-to-end from start to finish.

Start Automating Project Management with FireStart and Monday.com

Company culture is a real buzzword these days. The rise of remote work popularity has meant that companies are now searching for ways to retain their company culture and values while employing people from different locations and nationalities. 

Keeping employees engaged whether they're onsite or remote is no easy feat. In fact, companies are now scrambling to find new ways of supporting employees without being overbearing. 

 provides a step in the right direction, showing companies how they can take practical steps to improve their company culture with the advent of remote work.

Automation can improve company culture in a few simple ways:

By breaking the barriers between business and IT, technology can be better used to support business initiatives to create a better work environment. 

Company culture is more than just a buzzword. At its core, company culture describes a way for businesses to create better relationships with their employees and improve worker retention.

So, how is company culture defined? A standard 

Unfortunately, many employers focus their energy solely on fun incentives to spearhead their company culture initiatives. Post-work yoga, beer taps, and foosball tables have become synonymous with company culture, yet building culture goes beyond simple perks.

Company culture is actually about fostering 

a connection between the employer and the employees

. Good company culture focuses on sharing values like mutual respect, supporting employees with purposeful goals, and setting company policies that ensure benefits for both the employer and the employees. 

When teams are distant from one another, building company culture becomes more of a challenge. Employees miss out on water-cooler breaks to talk to their colleagues and in-person meetings and are replaced by Zoom calls. 

Now with the rise of the hybrid workplace, HR leaders have to work twice as hard to keep their distributed workforce motivated and engaged.

The distance created between employees as a result of the pandemic has some workers feeling blue. A 

 of 700 remote workers found that employees missed social connections the most during the pandemic. Company culture becomes important in this equation by helping teams to find their groove again and foster meaningful connections.

Instead of relying on outdated techniques to boost employee engagement, companies can begin to create real change by using new technologies like workflow automation to build company culture, no matter where their employees are located.

Simple automation to supercharge workplace culture

If you’re looking for creative ways to enhance company culture, look no further than workflow automation. With a few simple actions and triggers, you can support your current initiatives 

Why not try out our range of FireStart HR forms designed to support your in-house company culture initiatives?

1. Gather employee feedback automatically

Looking for an easier way to proactively collect employee feedback? Regular communication is a key component of company culture, so give your workforce a quick way to share their opinions and start creating real change across the organization.

Use FireStart to create an employee feedback 

 so you can gather real-time data about how each employee is tracking in their role. 

, managers can then arrange further meetings or escalate negative feedback to be resolved. Knowing exactly how each employee feels about their job and work environment can help businesses nurture a positive company culture.

Accepting, listening to, and implementing employee feedback encourages a growth mindset in the organization, leading to sustainable, positive change and a more pleasant work experience.

2. Automatically remind employees to clean the kitchen

A happy workplace culture is one where everyone contributes. Kitchen cleaning is often left unchecked on many employee to-do lists, so it can be useful to have a simple and effective process for allocating kitchen cleaning to make the workplace calmer and resentment-free.

With FireStart, you can create a kitchen cleaning workflow automation in a few minutes to make sure that everyone pulls their weight. 

Allocate automated kitchen cleaning tasks

, and keep track of who has cleaned up and who has left their dirty dishes in the sink again!

3. Order office items in an automated workflow

Ever noticed that office supplies seem to sprout legs and go walkabouts? Keep your stationary cupboard fully stocked with everything all your employees need to work more effectively. Remember that a diverse workforce means diverse needs, so ensure you have office equipment for all types of employees.

Accommodating ergonomic employee requests with a simple FireStart 

 helps contribute to a culture that puts employees first. With FireStart, it's easy for any employee to instantly request the equipment they need, while also allowing managers to approve or reject requests according to company policies.

 stay on top of request invoices and paper trails, while individual employees feel heard in their efforts to make the workplace better.

4. Request support for remote work digitally

Improving your remote work culture is imperative for businesses to remain competitive in the current job market. Remote working is quickly becoming the new normal, and so companies need to build digital support structures so employees feel heard and appreciated wherever they work from.

 and automated workflow that allows employees to give feedback on their remote work experience. Employees can quickly request essential items like 

headphones to drown out the noisy kids in the background, and managers can have a clear picture of how each remote employee is tracking with their goals.

Fostering open dialogue between managers and employees creates a feedback culture, where employees are not left in the dark, even when they're working far from the office.

Developing company culture is much more about creating a diverse, inclusive, and welcoming environment where employees are valued and their opinions are nurtured. Less attention should be paid to shiny things that look good on the careers page and more to cultivating strong workplace relationships.

Automation is becoming instrumental in resolving typical workplace pitfalls so that companies can work towards better company culture onsite and remotely.

Discover practical ways to introduce automation to your company.

 Start automating your HR processes 

Better Company Culture with Automation

Automation is making it possible for every company to nurture a supportive work environment.

Create a better company culture with automation in 4 simple steps. See how businesses can go beyond office perks to build a healthy and welcoming workplace with FireStart.

Go beyond beer on tap and free gym membership to foster a positive work culture that's built on empowering employees with easy-to-implement automations and shareable forms.

Create a Better Company Culture with Automation

Competition amongst companies for the best talent is fierce. Acquiring, recruiting, and retaining top talent can be a major obstacle to scalable, lasting success. In the context of growth and success, hiring the most capable people in each role is especially important. Hiring right not only ensures success in each department but also ensures a positive and driven work environment. Thankfully, at FireStart, our Chief People Officer, 

, joined our ranks to help us find and retain the best talent.

Benedict's mission is to find the right FireStarters and help them to grow in their roles. As a company that values self-development and teamwork, we want to ensure that each person at FireStart feels supported and excited to grow and thrive in their daily work. 

With Benedict's expert guidance, we have been able to make this happen. Our team, both remote and in-house, are united; dedicated to powering a world where every workplace has a clear single source of truth, so they can simplify their daily work. It's no easy feat, which is why Benedict's guidance and skills are so needed to ensure that FireStart continues to grow and scale while retaining our unique company culture.

A native German from Berlin, Benedict ventured south to Austria to further his career. He had just finished his education as a psychologist and was ready to use this knowledge to help businesses improve their recruitment process. His role changed and evolved over the years to focus intensely on talent acquisition, organizational development, and HR process management.

Over the years at FireStart, Benedict has focused on recruiting talent with a strong vision and enthusiasm for the company. He is always on the lookout for people that are eager and excited and willing to learn. Contributing to our shared vision, talent has to be willing to get their hands dirty and work together to create something great.

This backbone of engaged talent is part of what makes the company culture at FireStart so unique. Benedict defined the company values to clarify our "why" but also, to help guide our actions. Our main values of joy, simplicity, and trust inform everything that we do. In all departments, we're focused on empowering our customers through service.

Part of our hiring process at FireStart involves hiring diverse talent. Since Benedict joined, we have hired talent from over 10+ nationalities, all working together at our hub in Vienna. Creating a successful multinational company involves creating a culture of mutual understanding and compassion.

Having a diverse team has allowed us as a company to better understand our flourishing new customer base, no matter where they are in the world. 

A. Learning and coaching. For me, learning more about technology and digital HR helps me to do a better job as an HR professional. I really love to learn new things and always grow my mind and skills. Coaching, on the other hand, helps me to give something back and help others become the best versions of themselves.

Q. How do you simplify your day to focus on what matters most?

A. By using FireStart! For self-organization, I use the rule of three. I have three key goals for the week, three goals for the day, and three goals for the month.

A. On my weekends, I focus on spending quality time with my wife and two sons. I prefer novels over Netflix, improving my skills on the piano, and playing football with some mates.

Become a FireStarter to be part of a thriving start-up culture.

Join FireStart to make a real difference

Meet our resident HR expert, Benedict Stacke, the CPO of FireStart.

Benedict Stacke is the Chief People Officer (CPO) of FireStart. His expert HR skills have helped FireStart grow from a small core team to a growing business. His skills revolve around not just hiring great people but building a diverse culture of highly-engaged individuals to drive the FireStart mission.

At FireStart, we're committed to growth in our business goals and with our people. Benedict Stacke, a trained psychologist with several years of experience in talent acquisition, has been an integral part of the successful growth at FireStart. With his help as Chief People Officer (CPO) we have driven company growth and ensured that teams work harmoniously together.

Meet FireStart's CPO, Benedict Stacke

Employee experience is all about ensuring your employees feel valued in their roles. Valued employees are more highly engaged, contribute better quality work, and remain in their jobs for longer.

 that retaining employees is harder than hiring new candidates. So if employee experience management is so important, how can employers improve employee experience?

Improving employee experience means creating an environment where employees are engaged. 

were actively engaged with their work. It's an all-time-low since 2000 which has left employers concerned.

, there are 3 main reasons why people may choose to leave their job in the post-pandemic world.

As you can see, it highly depends on whether the individual feels valued in their role. If an employee feels their job is too overwhelming and full of small tasks they don't want to do, then they will start looking for the door.

is a new term that has been coined lately to explain the phenomenon of why so many employees are deciding to leave their jobs. It's absolutely crucial for managers and executives to understand why employees are turning away in order to find ways to retain employees and recruit new, motivated talent in the future.

Part of an employee retention strategy is improving employee experience for both existing and new hires. Automation can help employees to feel more valued in their current roles.

Process automation lifts the burden of manual, tedious tasks from employees, so they can focus on meaningful, complex, and engaging tasks. This not only improves the employee's daily experience but also increases productivity and saves the company's resources.

Automate the tasks your employees don't want to do

One sure-fire way to raise employee satisfaction and joy is to automate heavily manual tasks. There are many daily to-dos that hinder professionals from reaching their innate potential. No one wants to spend hours copying and pasting data, or writing multiple formulaic emails. There are many tasks that employees have to do, but don't want to do.

Contrary to popular belief, employees do enjoy when they are freed from tasks that don't require critical thinking. 

say they don't feel highly effective in their day-to-day role because of time-consuming, repetitive tasks.

Automation saves employees time so they can focus on the tasks that require their specific skillset. With FireStart, it's possible for any employee to begin creating a workflow in under 1 minute. The drag-and-drop functionality means coding isn't required to create streamlined digital workflows.

Automating employees' most manual tasks helps lift tedious work from their shoulders so they can focus on what matters.

The truth of the matter is employees are happier in their role when they can problem-solve and contribute to the bigger picture. Workers are often overwhelmed and overburdened with tasks that don't help them grow or develop professionally.

 report being less stressed at work when they automate manual tasks. Automating tasks that distract skilled workers from actually contributing their unique skills to a company helps employees to lower their stress levels and enjoy their roles more.

With orchestration platforms like FireStart, workers are able to focus on their roles without being distracted by manual tasks. Employees can send forms to gather data, send automatic emails, and automatically assign tasks to other members of the team without spending hours on process organization. FireStart takes care of all the steps so workers can jump to the part of the task that requires critical thinking.

More interesting work equals more employee engagement and better retention rates. Employees feel more valued when they feel like they are making a valuable contribution to the team and seeing the impact of their work.

Improve the employee experience with automation

Utilizing technology to improve employee experience and engagement is a smart strategy to future-proof your business. Not only will your business processes be automated, but you'll have everything stored in the cloud for the future.

 Digital workflows empower employees to collaborate better together, leading to more personal engagement.

 in an improved way so all employees can keep up with the latest tasks to avoid miscommunication and confusion.

Accurately check up on employees by viewing the status of every workflow at a glance, so you never lose track of anything.

While it can seem daunting to start automating your workflows, using a no-code tool will make the process a lot easier. It means that anyone can create digital workflows without any coding experience, relieving pressure from your IT team.

Discover how you can implement HR automation in your team.

Start automating your HR workflows

How to improve employee exprience blog header

Improving employee experience is the key to better retention and higher productivity.

77% of employers in 2022 agree that retaining employees is harder than hiring new candidates. So if employee experience and engagement are so important, how can employers improve employee experience? FireStart empowers both companies and employees to reduce the burden of repetitive tasks so knowledge workers can spend more time utilizing their skills. Boost employee happiness and joy by getting rid of boring, manual tasks.

Improving the employee experience is key to improving employee retention rates. Want to have a more engaged workforce and keep your top hires? Automate their daily tedious tasks so they have more reasons to love their job.

How You Can Improve Employee Experience with Process Automation

How much time does your HR team waste on tedious manual tasks? From managing the recruitment process to organizing onboarding, hiring managers have a lot on their plates.

With so many tasks to juggle, HR teams end up spending their valuable time on admin instead of nurturing their employees. So what’s the best way to improve employee experience whilst still keeping on top of the necessary HR activities?

, hiring leaders can easily automate those time-consuming tasks and streamline processes.  

automation can save workers up to six hours a week

 Not only can companies save money that can be reinvested elsewhere, but they can also reallocate their time to meaningful activities.

This means putting the "human" back into "human resources" and giving employees the time and support they need to feel valued at your company. 

Whether managing a small locally based team of 50 or a globally distributed and remote team of thousands, HR leaders are often burdened with a multitude of tasks that can quickly become overwhelming.

HR automated solutions like FireStart can help take the hassle out of HR tasks:

 businesses can streamline manual processes and implement workflows that boost productivity and efficiency.

By introducing clever new workflows, HR teams can automate repetitive tasks and free up time for meaningful activities that improve the employee experience.

Today’s savvy hiring managers are leveraging HR automation solutions like FireStart to put the "human" back into "human resources."

Start automating key HR processes to improve the employee experience.

Wasting time on manual tasks? Reclaim your time and save money with HR automation. Streamline processes with workflows from FireStart Cloud, which boosts productivity.

Knowing where to start with HR automation can be confusing. In this guide, you'll learn some quick and simple ways to start automating repetitive HR processes in minutes.

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